SunGard eProcess Intelligence is a leading provider of exception processing and enterprise report management solutions. SunGard's exception processing solutions help improve straight-through processing rates by automating the matching, reconciliation, research, and resolution of exceptional electronic transactions.
The advent of industry initiatives, such as CLS, T+1, and GSTP are shortening settlement times and driving market need for solutions that enhance an institution's STP. SunGard eProcess Intelligence provides STEP for transaction life cycle management.A key component of STEP is the automated processing of exceptions in a rapid manner through access to real-time information.
"Customer self-service plays an important role in exception processing by allowing immediate access to accurate transaction information, increasing customer service levels of transaction service providers, while satisfying the needs of timely information," explains Lane Savage, president of SunGard eProcess Intelligence.