The agreement follows GZS's announcement in May this year that it had chosen PayWare Resolve AS as the technology backbone of its chargeback management system. Today's announcement illustrates both companies' commitment to work together to efficiently and cost-effectively manage disputed transactions in line with regulations set down by the card organizations.
PayWare Resolve IIT is a module that allows PayWare Resolve AS to integrate seamlessly with GZS's document management system, allowing GZS to store, match, retrieve and process documentation from outstanding disputed transactions online through its chargeback management system, eliminating the need to switch between multiple applications. PayWare Resolve IIT uses a set of APIs to integrate between Trintech's chargeback management system and a company's existing document management system. This ensures that GZS can efficiently manage chargeback documentation coming from multiple channels whether by fax, email, post or through the card associations' image gateways.
"We are very pleased to add the PayWare Resolve IIT module to our existing chargeback system from Trintech," said Stefanie Fischer, Team Manager Chargeback & Compliance for GZS. "It is our goal to dramatically improve the efficiency of processing disputed payment transactions and Trintech's PayWare Resolve product has helped us automate most of the steps in the chain, improving processing efficiencies since the system went live. We look forward to working with Trintech on future initiatives that will further improve our productivity."
"GZS has been a leader in the German market for many years and today's announcement demonstrates its commitment to maintain its leadership position," said Trevor Healy, EVP of the ePayments Division at Trintech. "We are delighted that GZS chose to work again with Trintech to integrate PayWare Resolve IIT into its Resolve AS solution. The synergies will allow GZS to more quickly, easily and efficiently handle a range of disputed transactions."