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INETCO Systems Ltd.

INETCO helps companies unlock the potential of customer interaction data. We make it easy to access the real-time transaction intelligence needed to maximize transaction completion rates, understand the end-customer experience and reduce operational costs INETCO provides real time transaction monitoring software, customer experience analytics and data forwarding tools for a

  • Editorial Team
  • May 12, 2021
  • 3 minutes

Tagline

INETCO helps companies unlock the potential of customer interaction data. We make it easy to access the real-time transaction intelligence needed to maximize transaction completion rates, understand the end-customer experience and reduce operational costs

Mission statement

INETCO provides real time transaction monitoring software, customer experience analytics and data forwarding tools for a variety of payments and omnichannel banking environments, including ATM, POS, Mobile Banking, Branch and Internet Banking.

Profile

INETCO provides real time transaction monitoring software, transaction analytics applications and data forwarding tools for a variety of payment processing and omnichannel banking environments, including ATM, POS, Mobile Banking, Branch and Internet Banking.

Benefits

INETCO solutions provide omnichannel banking executives, channel managers and operations teams with unlimited access to real-time transaction data. A real-time, end-to-end view into the structure and content of every customer interaction enables both business and operations teams to answer questions such as:

• What are my customers experiencing across all banking channels?
• How are my networks, applications, hosts and third party service providers responding?
• What is the business value of each consumer interaction from a revenue or service perspective?

With INETCO’s omnichannel banking solutions, financial organizations will drive an amazing customer experience, improve operational efficiencies, and increase profitability by:

• Gaining access to a live, real-time data feed on customer interactions
• Establishing a single customer view across all banking channels
• Utilizing a robust set of operations and analytics tools to build out multiple business lenses, and to quickly get at answers related to network and application performance, channel profitability and end customer experience

History

Founded in 1984, INETCO specialized in communications gateway products for dial-up POS and ATM terminals, legacy network protocols to TCP/IP networks, transaction hosts and switches, and third-party EFT processors for banking and payment processing.

INETCO’s expertise in the protocol decoding, banking and payments space lead to the launch of their real-time transaction monitoring solution, INETCO Insight, in 2007. In 2015, INETCO launched INETCO Analytics, its transaction and customer experience analytics solution.

Focus

INETCO Systems Limited provides real-time transaction monitoring, customer experience analytics and data forwarding solutions for a variety of payments and omnichannel banking applications built within physical, hosted, virtual and cloud-based environments. These include:

• Self-service devices, electronic payments and transaction processing applications
• End-to-end retail banking networks, including ATM, POS, Mobile, Internet and Branch channels
• Distributed banking applications and service oriented architectures
• Java and .NET middleware components
• Web-based servers such as Microsoft SQL Server, MySQL, and Oracle
• Application servers such as Apache Tomcat, ASP.NET and PHP
• Customized J2EE/.NET applications
• Third party packaged applications and services

Goals

To make the monitoring and analysis of every customer interaction simple.

People

Andy Kozma – VP, Global Business Development – akozma@inetco.com

Andy Kozma is drives INETCO’s global business development, strategic partnerships and new growth markets.

Andy brings over 15 years of experience as a business director with responsibility in sales, marketing, financial and operational management. He is a recognized team leader with highly influential communication execution lending to consensus building in an organization. An energetic problem solver, Andy is no stranger to re-engineering companies and working within start-up environments. Based in Philadelphia, Andy leads INETCO’s global expansion efforts.

Darren Horne – VP, Global Sales – dhorne@inetco.com

At INETCO, Darren focuses on expanding the organization’s market opportunity, as well as customer and revenue growth.

Darren Horne has over 25 years of sales experience, specializing in bringing new products to market and expanding customer reach. His experience includes managing global teams and partners, as well as driving sales in over 30 countries and to hundreds of customers including Shell, RBS, AXA, Audi, HP, NTT, Reliance, and Orange.