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UK Head Office Head Office

Dunston Business Village Stafford Road Dunston, Stafford
Staffordshire

South Africa Office

82 Maude Street Sandton 2146 Johannesburg
Sandton

USA Office

44 Wall Street 12th Floor
New York
NY

Telephone

+44 (0)1785 715772

Contact

Tim Taylor
[email protected]

Tagline

“The results were truly remarkable. Supported by eg we reduced staff costs by over 35% within 6 months, improved our turnaround in response to customer correspondence to record levels and kept them there. At the same time, we have moved resource to handle

Mission Statement

eg solutions plc is a leading enterprise workforce optimisation software company, specialising in back office solutions.

eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes in real-time wherever they are undertaken, anywhere in the world.

Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measurable improvements in customer service, quality, productivity and regulatory compliance.

By using eg software, implementation and training services will eg guarantee operational productivity gains of between 20% – 40% with a return on investment typically within 12 months or less.

eg operational management methodology implementation and training services are based on years of domain experience and are valued by our customers to help identify improvements, build-in operational best practice into processes then embed them through eg software.

eg customers include leading financial services companies, BPOs, utility, media & telecoms and government organisations. eg support a wide variety of processes including:-

• Loan & mortgages
• Account applications, opening and administration
• Pensions
• Complaints
• Investments
• Governmental processes
• Bookings
• Insurance claims and administration
• And many more

Profile

eg solutions is a leading enterprise workforce optimisation software company, specialising in back office solutions. eg guarantee 20% – 40% productivity gains plus improvements in customer service, efficiency and compliance. customers include leading financial services, BPOs, utility, telecoms and government organisations.

Benefits

The eg operational intelligence® software suite offers the ability to monitor and balance incoming work with back office workforce skills, capacity & availability and delivers significant improvements to customer service levels, compliance and operational efficiency.

Guaranteed to deliver between 20% – 40% productivity improvements, the benefits of the eg operational intelligence® software suite extend to many business areas:-

• Operations Management
• Customer Experience
• Business Intelligence & MI
• Quality, Risk & Compliance
• Workforce Planning
• Strategic Planning
• Process Improvement
• HR & Training

Real-time work management

The eg operational intelligence software suite uniquely supports real-time work management allowing ‘line balancing” across multiple locations and channels.

All work items, irrespective of channel, are automatically assembled in real-time into a centralised queue identified by type, priority and estimated process time based on pre-defined and configurable rules.

Key features include:-

• Multi-channel transaction capture
• Short interval scheduling
• Line balancing
• Virtual queue creation
• Real-time resource availability
• Work prioritisation & allocation
• Intra-process management
• Performance monitoring
• Quality assurance

History

eg are pioneers and pacesetter in enterprise workforce optimisation for the back office.

Having created the market, eg continues to innovate and grow achieving an impressive set of credentials and a portfolio of international blue-chip customers.

For over 25 years the eg operational intelligence software suite has helped deliver significant improvements to customer service levels, compliance and operational efficiency for customers.

Elizabeth Gooch, MBE, founded EG Consulting in January 1988 to provide practical tools and methodologies from manufacturing and apply them to back office operations initially in the financial services sector. The experience and know how has been captured and continues to be developed with eg’s market leading software and implementation methodology.

Elizabeth’s vision was to establish a company with people focus which enabled people to help themselves.

In 2001 the company was rebranded to eg solutions ltd. It was listed on AIM, London Stock Exchange in 2005 (EGS) and now has over 100,000 licenses.

Focus

eg solutions supports the operations of a diverse range of global businesses in many industries in supporting and optimising process driven functions including back offices, contact centres, finance, compliance and human resources.

eg’s collaborative partnerships strengthen the company’s offering as market leaders in enterprise workforce optimisation for the back office.

The eg operational intelligence suite is available as a hosted or hybrid (partly cloud / partly on-premise) service through eg‘s managed cloud service.

People

Meet eg’s Executive Team – http://egoptimize.com/about-eg/executive-team/