Auriga

Auriga is a specialist provider of innovative omnichannel solutions to banks and other financial institutions. Our solutions are founded on modern architectures and facilitate the rapid deployment of new distribution channels and services while lowering costs and building long-term competitive advantage.

Company Insights

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How in-branch video banking enhances customer service experience

4th December 2019

While they turn to online banking, and given the rise in digital transformation, the most customers still appreciate the need for financial advice face-to-face, especially for complex transactions or help. Accenture’s recent study of financial service consumers show that on average two-thirds of consumers favour face-to-face interaction with...
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3 easy tips for banks to appeal to the over 55s

11th November 2019

This is part two of our blog series, taking a deep dive into the generations that banks are at risk of neglecting, such as Generation Z. Our second instalment focuses on the over 55s – an important group for banks to ensure they are keeping in mind, especially given the UK’s ageing population. Read on to find out how banks can...
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7 easy tips for banks to appeal to generation Z

23rd September 2019

This is the first of a two-part series, taking a deep dive into the generations that banks are at risk of neglecting. Our first instalment focuses on Gen Z, a group of young people that is fast becoming a serious audience. Find out the various characteristics of this generation of digital natives, including the challenges that...
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The importance of cash and ATMs in today’s payments landscape

11th July 2019

Over half a century on from the ATM’s birthday, headlines about ATMs closing at a record rate and the rise of so called ‘ATM deserts’ – areas where the cash dispenser is a rare sight – have not been in short supply. ATMs under threat from rising costs One of the main reasons why cash and ATMs are under threat is...
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Extreme remote banking – how and why banks should make investing a priority

18th June 2019

Extreme remote banking – a term encompassing the provision of banking services to extremely remote, rural communities – should be a key focus for every UK retail bank right now. Why? There are potential ramifications of new legislation on banks as well as ethical reasons for banks maintaining access to financial services for small...
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Top banking trends for 2019 and how banks need to prepare

21st January 2019

Many banks have been reviewing their branch networks over the last five years. In 2019 banks will continue to review their locations – relocating away from underperforming areas and into new spots of higher footfall and with more demand for banking services, such as out of town shopping centres. Banks will continue to...
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Mind the gap: skills for working in the bank branch of the future

26th June 2018

Despite regular news about closures, the death of the bank branch is rather exaggerated. Even with cuts, major high street banks expect to retain nationwide branch networks, and many are investing in new branches. Challengers like Metro Bank are even opening more branches. Branches have been evolving since the first ATMs were installed over 50...
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Is banking ready for the ageing population boom?

4th May 2018

On average the populations of major Western societies are getting older. In the UK, in less than two years, the number of consumers aged 65 or over will rise by over a million and in little over 20 years one in seven people will be over 75 years of age. While this will bring challenges for the economy as a whole, this will be a demographic tidal...
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Why banks need to rethink their approach to ATMs and the cloud

22nd March 2018

Over the past few years it has been difficult to escape the cloud conversation in the technology space. Efficiency, cost savings and an open, flexible infrastructure are the primary reasons for investment into the cloud and banks have been driving much of this innovation. Not to mention challenger competitors using the cloud to rapidly build a...
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The role of big data in banking and how it can be used to drive a successful omnichannel strategy

5th February 2018

With the proliferation of the internet and smart devices, businesses have access to more data than ever before. Finding ways to extract value from this data has been a goal for some time, and led to a great deal of hype around big data (so-called digital “black gold”). Nonetheless, there are real rich insights that could be elicited...