ISO 20022: Which road should banks take?

By Neil Vernon, chief technology officer, Gresham Technologies

November 26, 2020 | Gresham Technologies

The ISO 20022 messaging standard will see banks sending and receiving payment messages with far richer data than before. Many are – understandably – preoccupied with the practical challenges that this will bring, such as how they can translate between MT and MX message formats. However, what should not be forgotten is that the new standard is no mere tick box compliance exercise. Embraced in spirit by the industry, it has the potential to truly transform the way that both banks and their customers experience the payments ecosystem. So what are the benefits that adoption of ISO 20022 offers?

A lack of standardisation in payments messages has been troubling banks for some time. Many MT standards have been customised to the point where additional steps and inputs are required. As standardisation is rolled out across the industry, efficiency will increase and the cost of managing your messaging should diminish. Furthermore, this standardisation ‘reset’ will also remove the ambiguity that had begun to creep in to existing message standards. When these have been customised so heavily, there is plenty of scope for misunderstanding and differing interpretations to wreak havoc.

ISO 20022 isn’t only about addressing problems or inadequacies with the existing situation though. It also enables firms to capitalise on opportunity. This is because the new format has been designed to support the modern banking and payments system and is far richer in terms of the detail it enables banks to send and receive. At a time when banks are pouring time and resources into gathering and analysing ‘big data’, ISO 20022 messages are handing this to them on a plate. Leveraged correctly, this data can form the basis of product, process, and customer innovations which enable banks to thrive in an environment made increasingly competitive by the emergence of fintechs and other new entrants.

The new standard may present practical challenges, but it also delivers practical benefits too. One area set to benefit is reconciliation, as ISO 20022 strips away the need for complex reconciliation rules to manage the highly customised style of the existing messages. The new rules are also bank and market agnostic and contain a level of detail which should make reconciliation easier, although firms will still need to navigate their way through the challenges of a likely fragmented implementation period.

We can’t talk about these benefits however without acknowledging the elephant in the room – that is, that the continuing uncertainty around COVID-19 and the future means that many banks will be facing efficiency pressures and resource constraints over the next twelve months, potentially making securing buy in and budget for large ISO 20022 projects challenging. For this reason, some banks may wish to consider using out of the box message transformation and standards libraries for the time being, which equip them to operate in an ISO 20022 world quickly and efficiently. However, as an industry we should remember that ultimately the ISO 20022 standard is here for the benefit of the payments ecosystem and ensure that firms don’t miss out on the value in adopting it.

Gresham Technologies hosted an ISO 20022 webinar on November 17 featuring Peter Hoogervorst, Managing Director Transaction Banking Products Asia at Credit Agricole Corporate and Investment Bank, and Convenor of the ISO 20022 Standards Evaluation Group for Payments. Click here to access the webinar on demand

Categories:

Resources

WorldRemit: a ReconArt success story in remittance

Case Study | Payments WorldRemit: a ReconArt success story in remittance

ReconArt

WorldRemit: a ReconArt success story in remittance

While WorldRemit was growing fast, its existing reconciliation processes needed to scale up accordingly. Due to the high volume of… Continue Reading

View resource
The remittance industry & reconciliation: the ReconArt perspective

Case Study | Payments The remittance industry & reconciliation: the ReconArt perspective

ReconArt

The remittance industry & reconciliation: the ReconArt perspective

The role of each of the payment industry players requires overcoming infrastructure obstacles, penetrating diverse environments and tackling challenges concerning… Continue Reading

View resource
Stepping up Conduct Surveillance: 10 Must-Haves for Success

Brochure / Fact Sheet | Compliance Stepping up Conduct Surveillance: 10 Must-Haves for Success

NICE Actimize

Stepping up Conduct Surveillance: 10 Must-Haves for Success

  In every corner of the world, regulators are aggressively pursuing firms for conduct infractions, ranging from rogue trading to… Continue Reading

View resource
Customer Experience and the Emotional Toll of Fraud

Brochure / Fact Sheet | Anti-fraud/security Customer Experience and the Emotional Toll of Fraud

NICE Actimize

Customer Experience and the Emotional Toll of Fraud

When people experience fraud, their future behaviours are likely permanently changed. As the threat landscape evolves and the competitor landscape… Continue Reading

View resource