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GFT teams up with Blue Prism to push Robotic Process Automation (RPA) in the financial services industry

- Collaboration between the global IT company GFT and Blue Prism, a leader in Robotic Process Automation (RPA), aims to accelerate innovation
- This initiative will enable banks and insurance companies to transform business operations whilst increasing customer satisfaction

Barcelona / Stuttgart, 28 November 2018 – GFT Technologies SE (GFT), a global IT company focussing on the financial services industry, and Blue Prism, a leader in Robotic Process Automation (RPA), are joining forces to help banks and insurance companies increase productivity, improve customer experiences and deliver new services through automation. Both companies are committed to helping clients drive digital transformation by creating a scalable and secure digital workforce that collaborates in real-time with human colleagues.

This partnership will see GFT offer Blue Prism’s Digital Workforce to its clients to help them run mission-critical business applications across multiple departments, including: banking operations, compliance, customer care and help desk more efficiently. GFT is already deploying a proof of concept for the process automation of payment requests received in bank branches. Moreover, GFT has begun initial client projects, automating legal claims and testing processes for a lending application, with several banks in Spain and Germany, demonstrating the demand for an intelligent, connected and easy to control digital workforce for the financial services industry.

GFT’s Exponential Banking service and Automation Banking solutions include both RPA and Intelligent Automation (IA) capabilities based on Blue Prism. The new partnership with Blue Prism strengthens GFT’s ability to implement and deliver tailor-made solutions based on these two technologies. Moreover, through the partnership, GFT becomes part of a highly skilled RPA professional network.

Reducing costs and errors with automated bots

In the financial services industry, Automation Banking initiatives – one of the pillars of Exponential Banking – are the foundation for the digital transformation of operations. Marika Lulay, CEO of GFT said, “business process management, RPA, and Artificial Intelligence (AI) do not only realise economies of scale and a better time-to-market for new offerings, they also improve the user experience. Our team creates specific AI solutions for banks and insurance companies that clearly contribute to the automation journey. We combine our expertise with the RPA capabilities of Blue Prism, placing us in an excellent position to assist our clients in accelerating their digital transformation. At least 80 percent of recurring processes should be consistently automated inside a typical organisation. So, there is clearly a lot to do.”

Digital workforce to strengthen business operations

Blue Prism’s vision for digital workers is that they be equipped with six intelligent automation skills: knowledge and insight, planning and sequencing, visual perception, problem solving, collaboration and learning. Colin Redbond, Head of Technology Strategy for Blue Prism said, “we aim to complement the knowledge of workers from any business, with an elastic, multi-faceted and multi-talented digital workforce, where operational leaders can train digital workers in the business context, challenges and insights required to do business”.

By giving operational teams a technology canvas, knowledge can be surfaced digitally, productivity will increase, and a business-led framework for digital automation emerges. Ultimately, this framework provides organisations with operational agility and delivers new levels of accuracy, speed and compliance, alongside traditional technology programs.

Redbond continues: “above all, we want to grow our partnership landscape, especially in Europe. GFT is a perfect fit when it comes to RPA implementation, being a well-known, trusted partner within the financial services industry in Europe as well as the Americas”.

“GFT has been working with clients in the financial sector for many years in order to deliver efficient streamlined solutions. Our partnership with Blue Prism accelerates this capability, providing another set of powerful tools and techniques to deliver even greater value for our clients” concluded Lulay.