Montenegro’s leading bank to overhaul online and mobile channels to improve customer experience and boost sales
Crnogorska Komercijalna Banka (CKB), member of OTP Group, has chosen Misys FusionBanking Essence to transform its digital channels with a new online and mobile banking offering in Montenegro. The bank will be able to improve user experience and security, as well as attract new customers through its advanced digital channels.
“Montenegro is a country with high mobile phone penetration and we are dedicated to improving our digital channels in order to maintain our position as a modern, tech-savvy bank. We want to provide our clients with the best online and mobile banking experience possible,” said Nebojša Nedić, Executive Director for Retail Business at CKB. “FusionBanking Essence stood out in the market as the right platform to support our objectives and we are confident it will support us on our innovation journey.”
The deal sees the bank in the process of implementing the FusionBanking Essence platform. This includes modules dedicated to online, mobile, personal finance management (PFM) and digital sales. These all knit together to provide customers with a simple and fast banking experience across multiple channels.
Customers will enjoy a better view of their finances and be able to improve their financial health. Meanwhile the bank will be able to cement its digital brand and continue to build trust with its customer base. It will benefit from new sales opportunities, enabling it to boost revenue as the digital sales module provides greater insight into customer needs.
“Banking on the go is becoming a staple of everyday life as time pressures and advancing technology change the way we interact with our bank. In this new digital era many banks are starting to embrace what we call the outside-in approach, taking a renewed focus on the needs of customers,” said Nadeem Syed, CEO at Misys. “We are helping CKB to digitalise and transform its retail banking offering so that it can better engage customers and drive new sales.”
FusionBanking Essence is built on 21st century technology. It is based on actionable analytics and cutting edge mobile and online banking technology to enable banks to create a new, differentiated customer experience.
We provide the broadest, deepest portfolio of financial services software on the market. Our solutions cover retail and corporate banking, lending, treasury, capital markets, investment management and enterprise risk. With more than 2,000 customers across 125 countries our team of domain experts and partners has an unparalleled ability to address industry requirements at both a global and local level. We deliver market leading solutions by putting customer needs at the centre of everything we do. We offer a unique componentised, open architecture to enable our clients to innovate, connect and expand their existing services and increase value faster. To learn more about how our Fusion software portfolio can deliver a holistic view of your operations, and help you to solve your most complex challenges, please visit www.misys.com and follow @MisysFS on Twitter.
CKB is Montenegro’s leading bank founded in 1997 and bought by Hungarian OTP Group in December 2006. Today the bank has a network of around 30 branches and 450 employees that serve 20,000 company accounts and around 180,000 private accounts.
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