NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has scooped two 2017 Telecoms Awards from TMT News. The company was named Best Cloud Customer Contact Technology Vendor – UK and Most Innovative Customer Communications Solution: Salesforce (CTI) Integration.
With telecoms fast becoming vital to the operation of every business, from sole traders through to multinational corporations, the 2017 Telecoms Awards aims to recognise and reward those who have gone beyond their duty of care to connect the world and support businesses throughout the corporate landscape. Winners were chosen through a combination of votes gathered from the publication’s network of respected industry partners and its own rigorous in-house research. Nominees were assessed on factors including annual performance, commitment to innovation and market competition.
NewVoiceMedia was recognised for its innovative cloud customer contact platform ContactWorld which is revolutionising the way organisations connect with their customers and prospects worldwide, enabling them to deliver a unique customer service experience and drive a more effective sales team. With seamless Salesforce integration, a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
The award win follows several other victories for NewVoiceMedia including three 2017 Stevie Awards for Sales & Customer Service, recognition in Deloitte’s Technology Fast 500 EMEA programme and Softech International’s Leading Experts in Tech Awards, and further validates the company’s position as a leader in the cloud communications industry. NewVoiceMedia now serves more than 650 customers worldwide, including MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society.
"We are delighted to have been awarded twice in the TMT News 2017 Telecoms Awards”, comments Tim Pickard, SVP Marketing at NewVoiceMedia. “Our cloud contact centre and inside sales platform is attracting some of the world’s highest-growth businesses as we continue to drive innovation that is transforming the way they connect with their customers and prospects. Winning these awards underscores our commitment to enabling our customers to deliver a personalised customer service experience, drive a more effective sales team and boost business results”.