Email Contact Phone Company Visit Website

Atlanta, Georgia Office

3930 East Jones Bridge Road
Atlanta
GA
US

Owings Mills, MD Office

25 Crossroads Drive, Suite 200
Owings Mills
MD
US

Los Angeles Office

11150 Olympic Blvd, Suite 600
Los Angeles, CA
US

The Hague, Holland Office

Loire 200-202
The Hague
NL

London, UK Office

Baker's Hall 7 Harp Lane
London
GB

Singapore Office

30 Cecil St. #22-02/08 Prudential Tower
Singapore
SG

Scottsdale, Arizona Office

7272 E. Indian School Road
Scottsdale
AZ
US

Jersey City, NJ Office

10 Exchange Place, 23rd Floor
Jersey City
NJ
US

Brookfield, Wisconsin Head Office

255 Fiserv Drive
Brookfield
WI
US

Sydney, Australia Office

Level 14 124 Walker Street
North Sydney
AU

Luxembourg Office

4 Rue d'Arlon
Luxembourg
LU

Uxbridge, UK Office

7 Roundwood Ave
Uxbridge
GB

Lake Mary, Florida, US Office

600 Colonial Center Pkwy
Lake Mary
FL
US

Telephone

617-217-2816

Contact

Melanie Cousins
[email protected]
Back to all Fiserv announcements

Fiserv Expands Contact and Servicing Center into Florida to Support Client Growth

Expansion marks third facility in the United States focused on business process outsourcing, continuity planning for automotive lenders and financial institutions 

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, has opened its third Contact and Servicing Center, expanding its business process outsourcing capacity by 22 percent into Lake Mary, Fla. to meet the growing demand of automotive lenders and financial institutions for customer care, collateral management and back office functions.

Fiserv has provided comprehensive BPO services to reduce clients’ operational costs for almost 30 years from Amherst, N.Y. Today, the Contact and Servicing Centers in Amherst and Lake Mary are the human touch points for more than one million accounts and even more borrowers, handling more than 1.7 million inbound and outbound calls annually. Multiple locations also better support business continuity planning.

“As regulatory and technology landscapes continue to change, successful businesses are focusing on their core competencies and engaging a trusted partner to handle both routine interactions and functions and more comprehensive business continuity support,” said Steve Bissett, vice president, Client Services, Lending Solutions, Fiserv. “By providing a layer of operational coverage, Fiserv enables its clients to focus on growth strategies, planning for how to better serve the borrowers of today and the needs of borrowers in the future.”

In 2016, Fiserv expanded its first Contact and Servicing Center from one location to two. In addition, the facilities began supporting webchat and can accommodate seven languages to more conveniently meet borrowers where they prefer to do business in the language they natively speak.

The Contact and Servicing Center also provides deposit and conversion support to financial institutions, processing more than 4.7 million lockbox payments in 2016.

In a world that is moving faster than ever before, Fiserv helps clients deliver solutions that are in step with the way people live and work today – financial services at the speed of life. 

Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and deliver financial services experiences that are in step with the way people live and work today. For more than 30 years, Fiserv has been a trusted leader in financial services technology, helping clients achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and insights and optimization. Fiserv is a member of the FORTUNE® 500 and has been named a FORTUNE World's Most Admired Company for four consecutive years.