NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, is helping House of Air elevate its customer experience with ContactWorld for Service. With NewVoiceMedia’s technology, House of Air will match the exciting nature of its business with equally amazing service.
ContactWorld for Service is a communications platform from NewVoiceMedia that makes it easy to interact with customers on the phone and catalogue their needs in Salesforce. With dynamic tools and drill-down insights, ContactWorld helps route calls to the most appropriate agents, personalise each interaction and increase efficiency.
House of Air is a fun, family friendly facility that hosts a variety of trampoline-related aerial athletics. The company creates enjoyable and dynamic environments, and it hopes to share that sentiment across all aspects of its business. Its new contract with NewVoiceMedia will shape its customer service to be a lean, efficient and enjoyable experience for all customers.
Shoshanna Moody, General Manager at House of Air, said, “NewVoiceMedia can deliver the tools we need to align our service capabilities with our ongoing mantra of ‘amazing experiences’. Hosting events, managing requests and fielding questions is an important aspect of our job. We want to make sure customers receive all the information quickly and efficiently and we believe NewVoiceMedia can deliver on that front”.
“ContactWorld for Service was architected to make customer service simple and enjoyable”, said Jonathan Gale, CEO of NewVoiceMedia. “Smooth, efficient and effective customer service helps businesses thrive. We provide flexible solutions so that companies like House of Air have everything they need to create memorable experiences for customers”.