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Glory Global Solutions: Major Singapore Retailer Sheng Siong Makes Shopping Faster and More Convenient for Their Customers

Supermarket supports government campaign to address labour shortages through the implementation of convenient new Hybrid Payment Kiosk.

Sheng Siong Supermarket, Singapore’s third largest retailer, has introduced Glory’s CashInfinity™ secure closed cash management solution, making shopping faster and more convenient for their customers. The solution from Glory Global Solutions, a global leader in cash technology solutions, complements Sheng Siong’s latest move in addressing manpower challenges in the industry. First piloted in December 2014, the Glory CashInfinity solution is being rolled out in stores island-wide.

The cash payment kiosk accepts, authenticates and dispenses cash for customers; speeding up transactions, improving overall security and increasing cashiers’ productivity. The Glory solution reduces time spent on performing cash reconciliation tasks by up to 50%.

The solution automatically collects the customer’s payment and dispenses change accurately, removing the need for manual payment to a cashier. This ensures greater accuracy in cash payments, and frees cashiers to spend more time with customers to serve them better. The system also affords more flexibility and versatility as more time can be spent performing other duties such as stock management and merchandising.

Mr Lim Hock Chee, Chief Executive Officer, Sheng Siong Group, said, “We are the first supermarket to implement full self-payment kiosks in Singapore. 70% of Sheng Siong customers still prefer to use cash and 30% prefer card, therefore the unique ability of the system to accept both forms of payment and act as an ATM for cash withdrawal fits perfectly. The CashInfinity system is a crucial investment in our efforts to enable customers to enjoy smoother checkouts with accurate payment handling and better service.”

Speaking alongside Mr Lim , Ben Thorpe, Managing Director for Glory Global Solutions Asia Pacific region, said, “Amid the growing labour crunch and increasingly competitive business environment, Sheng Siong Group identified that through the adoption of self-service technologies they could go much of the way to addressing these challenges. We look forward to working with Sheng Siong Group over the course of the roll out and further assisting them in their continued quest to best serve the needs of their customers.”