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Red Box Recorders Launches World’s First Automated Audio-Recording Compliance Verification Tool

Red Box Recorders, the leader in call and data recording for financial compliance, has announced the release of Assure: Daily System Check, the world’s first software tool for fully automated verification of audio recording, which delivers the highest standard of compliance-assurance for recorded communication systems.

Assure: Daily System Check has been designed to ensure an organisation is fully compliant with call recording regulations, enabling the verification of its communication infrastructure to ensure it is functioning correctly and recording critical communications. Globally, financial institutions spend millions of pounds every year manually verifying that they are recording audio to compliance standards. This task can be disruptive to business operations and where only partial testing is conducted, there is risk of major regulatory penalties due to an undetected recording fault.

Assure: Daily System Check reliably conducts scheduled checks on 100% of an organisation’s communications devices including trader turrets, soft turrets, Unified Communications and traditional telephony, with in-depth reporting for compliance verification. Assure: Daily System Check also links seamlessly with the Quantify Insight dashboard to provide a detailed inspection of recording system health, live progress and individual device status. Other useful features include the ability to verify that exempt users are not being recorded and to replay recordings from any checked device for additional verification.

Assure: Daily System Check provides total flexibility allowing system checks to be scheduled outside of trading hours to minimise business disruption and users can also choose the target devices as well as the frequency and duration of these checks. It can save labour costs by up to 60% replacing the task of manually testing recorded devices every day, plus time is saved as IT teams are able to instantly identify, locate and resolve problems such as failed recordings and device connection failures.

John Cunningham, CTO at Red Box Recorders said: “Assure: Daily System Check is a game-changer for call-recording compliance. For the first time trading floors will be assured of 100% verification of their communications systems; no one else offers this automated solution to verify recording. When you also consider the cost-saving benefit it’s clear that any organisation with compliance requirements needs to have this technology. 

Daily System Check is the first of the ‘Assure’ range of innovative products and services from Red Box, delivering the highest level of recording-compliance available today.“

Red Box Recorders is a leading provider of communication recording solutions to store, retrieve, and analyse voice, IM, video and data for policy and legal compliance, fact verification, business investigation and quality monitoring. The company’s Quantify Recording Suite is trusted by leading organisations across financial, contact centre, government and public safety sectors, including 6 of the world’s top 10 banks and 60% of UK police forces.

Designed to be reliable, easy to use and swift to deploy, Quantify integrates seamlessly with established telephony, trading, radio and Unified Communications platforms to deliver the reliability and functionality needed to meet strict compliance regulations and standards around the world.

Red Box has offices in the UK, USA, Hong Kong and Singapore and is supported by a global network of partners to deliver high levels of service and support.