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Rivermark Community Credit Union Improves its Banking Experience with Digital Insight Innovations

Credit union brings new digital banking experience to its 80,000 members 

Digital Insight, an NCR company, today announced that Rivermark Community Credit Union, a Beaverton, Oregon-based credit union, upgraded its digital banking experience to include Digital Insight online banking and mobile banking solutions. The credit union replaced its ATM fleet at all of its branches with NCR self-service technology in 2015, including NCR Interactive Teller at its Gresham Station branch.

“We were very impressed by Digital Insight’s commitment to service. We experienced such a high level of comradery and partnership that we really felt like Digital Insight was part of the Rivermark team,” said Rob Mills, Vice President of Technology, Rivermark Community Credit Union. “The extensibility of Digital Insight’s digital banking platform paired with NCR’s ATM and Interactive Teller is helping us create the banking experiences of tomorrow for our members today.”

Digital Insight’s flexible platform, powered by a services-oriented architecture, gives financial institutions the flexibility and control to develop and integrate new content, deeply personalize their customer experience and distinguish their unique brand. Digital Insight’s mobile banking apps enjoy an average, blended app rating of 4.6 stars on the Apple App Store® and Google Play1 and, according to a recent report, eight of the top 10-rated banking apps are powered by Digital Insight.

“The credit union has a long history in Oregon of providing outstanding member service and being on the cutting edge of new innovations,” said José Resendiz, general manager of Digital Insight. “With the addition of NCR and Digital Insight innovations, we are helping Rivermark deliver new digital experiences and better meet the needs of its members.”