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QBE Insurance Australia Deploys Guidewire Platform to Achieve Business Success

Australian insurer modernizes systems with Guidewire Core, Data, and Digital products 

QBE Insurance Australia, a division of global insurer QBE Insurance Group, and Guidewire Software, Inc. (NYSE:GWRE), a provider of software products to P/C insurers, today announced the Australian insurer has successfully deployed Guidewire core processing, data and analytics, and digital engagement products to adapt its business for success in today’s rapidly-changing insurance marketplace. Guidewire PartnerConnectTM Premier member, Ernst & Young in Australia, facilitated the implementation.

QBE Australia deployed Guidewire InsuranceSuiteTM, Rating Management, and Client Data Management as its new platform for underwriting, rating, policy administration, claims, billing, and client data management. Guidewire DataHubTM and InfoCenter are now supporting their direct insurance data management and business intelligence needs. Additionally, the company leveraged Guidewire Quote and Buy Portal for PolicyholdersTM to offer self-service quoting capability to consumers.

Helen Longland, Program Director, Core Insurance Program, IT Services, QBE Australia, said, “We are excited about the opportunities Guidewire will give our business to provide flexible products and pricing while delivering an enhanced customer experience.”

The Guidewire platform is enabling QBE Australia to:

  • Enhance operational efficiency, productivity, and customer service levels throughout the organization by standardizing policy administration, billing management, claims handling, and self-service processes on a common platform;
  • Improve business agility by bringing new products and product enhancements to market more quickly; and
  • Reduce the training time of its staff.

“We are honored that QBE Australia has entrusted the EY firm in Australia with its Guidewire product implementations,” said Jeffery T. Eberwein, Partner, Ernst & Young LLP, an EY firm in the US. “EY looks forward to working with them as they complete their data and digital transformations.”

Mike Polelle, chief delivery officer, Guidewire Software, said, “We congratulate QBE Australia on this significant milestone in their Guidewire platform deployment and look forward to other successful milestones in their transformation journey.”