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NewVoiceMedia strengthens senior leadership team with key appointment

NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, has strengthened its executive team with the appointment of Mark Fellowes as Senior Vice President of Sales Development and Operations.

Fellowes will lead NewVoiceMedia’s company-wide sales development and operations to support both high growth and efficiencies across the business’s expanding global footprint. Mark brings over 20 years’ industry experience to NewVoiceMedia, joining from Syniverse Technologies and MACH, global providers of interoperability and enterprise solutions focused on enabling the mobile communications industry, where he held various senior sales and business operations positions.

Mark’s appointment is the latest milestone in NewVoiceMedia’s global expansion plans. Recently ranked as the world’s 11th top cloud startup, the company is outpacing the rapidly expanding cloud contact centre market fivefold and has doubled its number of staff over the last year to meet increased demand for its technology. Now serving customers spanning 128 countries and six continents, the vendor’s cloud customer contact platform revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales and marketing team.

In his new role, Fellowes will report to CEO Jonathan Gale, who commented, “I’m very pleased to welcome Mark to our leadership team as we continue to accelerate our international expansion. He is an incredibly talented executive with a strong track record of increasing sales productivity for large global organisations and will deliver huge value to the business as we further reinforce our position as leader in the cloud customer contact technology market”.

Mark added, “I’m excited to join such an accomplished team that has so quickly established itself as the leading player in the market. Not only does NewVoiceMedia have an impressive growth trajectory, but a culture of technical innovation that strongly permeates the business and its technology is truly helping transform how organisations connect with their customers. I look forward to building on the company's successes in the marketplace".