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Alex Williams
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CPP adopts SSP solution for transformation strategy

CPPGroup Plc, the International Assistance business, has chosen SSP to provide a new, robust, flexible IT system that will be at the heart of its on-going business transformation.

The fully hosted solution will enable CPP to embed a single platform IT system that provides efficient controls and governance, and supports the Group’s increasing focus on digital technology, initially in the UK then internationally.

CPP wanted a solution that would enable the company to reduce its IT and operational costs while improving its service to customers and Business Partners as well as developing a successful product portfolio.

To achieve this, SSP is delivering a fully hosted solution to replace CPP’s multiple in-house legacy systems. This will reduce its internal cost base and external infrastructure/licensing costs, as well as streamlining its operating practices. The solution will provide a single customer view together with standardised processes and controls across the business.

SSP’s complete range of capabilities are capitalised on with a new managed application service and user-experience platform underpinned by the core SSP Select Insurance system that has been proven across four continents.

In addition, by creating master products and the use of SSP’s scheme capabilities, CPP will be able to quickly create new schemes for each country and Business Partner using a standardised model with simplified processes. As a result, CPP can rationalise its product range, with much easier maintenance and the efficient launch of new offerings going forward, as well as the secure uploading of customer data.

The SSP solution will initially be implemented in the UK, with a second phase of international deployment to follow.

Charles Crawford, CPP’s Group COO said: “The new IT system will provide a strong foundation on which we will build a digital-led future for CPP. Across the Group internationally, this will enable us to improve our service to customers and Business Partners in addition to making us more agile and efficient. By adopting a proven platform chosen by leading digital insurers, CPP will have a stronger competitive position in an increasingly digital world.”

Stephen Lathrope, Managing Director of Insurer Division said: “CPP undertook a robust and extensive search over a 12 month period to find the right partner and solution for their needs. We are delighted that CPP has chosen to work with SSP and put us at the heart of the business as it develops for the future.”