NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, is continuing its rapid international expansion with a new office in Copenhagen.
Located in Vesterbro, a central district of Denmark’s capital city, the office is well served by transport links and will provide an excellent base in Northern Europe for NewVoiceMedia’s sales and marketing teams, ensure customers and prospects in the region are provided with the best possible support and offer capacity for substantial growth. The company’s expansion into one of the top locations in the world for ICT activities and investments¹, is an integral part of NewVoiceMedia’s growth plans and represents its second strategic investment in the last month, closely following the opening of its new European development centre in Poland.
Recently ranked among the world’s top 50 cloud service providers, NewVoiceMedia is outpacing the rapidly expanding cloud contact centre market fivefold and has doubled its number of staff over the last year to meet increased demand for its technology. The vendor’s cloud customer contact platform revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales and marketing team. The company now serves customers spanning 116 countries and six continents, including Topcon, PhotoBox, MobileIron, TNT, Lumesse, Qlik, JustGiving, Canadian Cancer Society and Wowcher.
Jonathan Gale, CEO of NewVoiceMedia, comments, “Our true cloud technology, which is revolutionising the way businesses of all sizes connect with their customers, is disrupting the contact centre market in EMEA. Our expansion into Copenhagen reflects our significant growth and further demonstrates our ongoing commitment to providing customers and prospects in Northern Europe with the best support possible, while ensuring we continue to lead the way in the cloud contact centre market”.