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NewVoiceMedia Secures 2015 CUSTOMER Magazine Product of the Year Award

NewVoiceMedia, a leading global provider of cloud contact centre solutions, today announced that TMC, a global, integrated media company, has named ContactWorld for Service as a 2015 CUSTOMER Product of the Year Award winner. This award further recognises NewVoiceMedia’s ContactWorld for Service as a best-in-class solution, transforming how organisations connect with customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honour NewVoiceMedia with a 2015 Product of the Year Award”, said Rich Tehrani, CEO, TMC. “Its ContactWorld for Service solution has proven deserving of this elite status, and I look forward to continued innovation from NewVoiceMedia in 2015 and beyond”.

The CUSTOMER magazine Product of the Year award recognises companies with superior software solutions that improve customer relationships. With NewVoiceMedia’s ContactWorld for Service, companies can leverage customer history and preferences to deliver a personalised experience. By doing so, organisations are better able to acquire and retain customers, while maintaining loyalty and satisfaction.

"We are honoured to receive the CUSTOMER magazine Product of the Year award for our ContactWorld for Service solution. Not only is it a prestigious distinction that bolsters our reputation in the industry, but it also indicates the increased importance of developing and maintaining customer connections”, said Jonathan Gale, CEO, NewVoiceMedia. “With ContactWorld, our customers have experienced unmatched success and delivered personalised customer experiences that differentiate themselves from the competition”.

The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.