NewVoiceMedia, the leading provider of cloud contact centre solutions, today announced it has joined the Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth. NewVoiceMedia’s ContactWorld for Desk.com equips organisations of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalised service and enrich the entire customer experience. Its seamless, unified interface makes it easy to manage customer requests, efficiently route customer enquiries and enhance performance.
“To stay competitive, leading-edge companies need scalable systems that deliver consistent and personalised service to keep both customers and agents happy," said Jonathan Gale, CEO, NewVoiceMedia. "We are excited to integrate the power of Desk.com and NewVoiceMedia's ContactWorld so companies of all sizes can deliver an expanded level of engagement that grows customer acquisition and allegiance”.
“Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world”, said Leyla Seka, GM and senior vice president, Salesforce Desk.com. “By leveraging the power of the Desk.com App Hub, NewVoiceMedia provides customers with the proven tools to keep customer service at the heart of their businesses”.
By integrating telephony with Desk.com, service teams have an intuitive, unified interface so they can seamlessly and effectively manage customer requests. With NewVoiceMedia’s ContactWorld for Desk.com, agents benefit from screen-pops offering immediate access to the customer record, together with click-to-dial and call recording options directly within their Desk.com environments. Now, organisations can quickly connect customers to the right agent to resolve issues, and immediate insight into customer data enhances the experience for both customers and agents. Furthermore, access to call recording and reporting features ensures organisations can continually improve performance and deliver best-in-class customer service.
Introducing the New Desk.com App Hub to Leverage Customer Service for Rapid Growth
The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. Utilising partner apps, Desk.com customers can deliver greater levels of customer engagement and have a single, comprehensive view of the customer. With the App Hub, SMBs now have a single, trusted location where they can quickly deploy apps that enhance customer service, without the cost and hassle of building one-off integrations.