Solution increases revenue and empowers customers to quickly and directly change and approve content anytime, anywhere
GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM), launches Inspire Interactive for Remote Authoring. The solution is a web-based, self-service portal that offers clients of BPOs and service bureaus the freedom to easily create, edit, proof and instantly deploy changes to their multichannel communications.
While leading BPOs experience pressure on their margins, they must improve the speed and range of services they offer to remain competitive. Inspire Interactive for Remote Authoring lets suppliers provide value-added content management services to existing customers that also reduce the provider’s operating costs.
Inspire Interactive for Remote Authoring cuts overall expenditures and, by reducing the time it takes to build new multichannel communications to hours not days, clients can bring new offerings to market up to 70 percent faster. Inspire Interactive for Remote Authoring lets business users manage complex text, images and rules, and design communication templates in a controlled manner, which eliminates opportunities for errors.
Scott Draeger, VP of product management for GMC Software Technology, said, “By offering Inspire Interactive for Remote Authoring, our studies confirm clients can reduce internal change costs by over (USD)$100,000. They can provide their clients the ability to create innovative communications by offering instant content updates while ensuring compliance with complete audit trails of change.”
The application will roll out globally and be available in multiple languages.