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NewVoiceMedia joins industry experts at multi-channel customer service webinar

NewVoiceMedia, a leading global provider of integrated cloud contact center solutions, today announced that it will participate in CRM Magazine’s upcoming roundtable discussing how organizations can deploy effective customer service strategies that increase brand loyalty and drive sales. The webinar, How to Deliver Smart Customer Service, will take place on Wednesday, June 25 at 11 a.m. PST.

“Today’s customers are constantly changing their preferred contact channel based on where they are and what they’re doing,” said Jonathan Gale, CEO at NewVoiceMedia. “To succeed, businesses must build an integrated multi-channel customer service strategy so they can be where their customers are driving loyalty and increasing sales.”

Attendees will receive advice from a range of industry experts, including Scott Hays, senior director of product marketing at KANA®, a Verint® Company and Tim Pickard, SVP marketing at NewVoiceMedia. David Myron, editorial director at CRM Magazine, will moderate the roundtable as industry leaders share how to:

  • Deliver personalized interactions to meet customer expectations
  • Incorporate valuable insight from every channel into customer service strategies
  • Align customer service with marketing to elevate brand loyalty