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McDermott Will & Emery Selects Phoenix Monitor to Reduce Risk and Ensure Maximum Availability of its HP Autonomy Worksite Environment

By maximising system availability, Phoenix Monitor will help the international law firm increase efficiency and billable hours 

McDermott Will & Emery, the premier international law firm has chosen Phoenix Monitor to monitor and manage its WorkSite environment to ensure maximum system availability. With more than 1,100 lawyers and 2,400 total end-users across 18 offices globally relying on the HP Autonomy WorkSite document management system to optimally manage case matter and facilitate collaborative working practices, McDermott Will & Emery has chosen Phoenix Monitor to ensure the system is fully operational. In doing so, the firm will maximise its efficiency and mitigate the impact of any downtime on the business.

Daryl Hogg, Firmwide Manager, McDermott Will & Emery, comments, “As the firm continued to grow it became very apparent that we needed a system that could provide us with wider visibility of the Worksite environment in order to maximise our investment in the technology and maintain the highest levels of efficiency. With its agentless design, intuitive dashboards, and powerful monitoring capabilities, Phoenix Monitor helps us to spot trends and resolve incidents before they become problems for us or our end-users. This is hugely beneficial, not only from an IT perspective, but also strategically for the business as less downtime for our Attorneys and Lawyers means a more efficiently run firm, and more billable hours.”

Phoenix Monitor is a proactive monitoring solution developed by Phoenix’s qualified Autonomy iManage Certified Engineers to monitor key processes and performance metrics to help ensure maximum system availability.  Powered by SolarWinds, the market leader in server and application monitoring, Phoenix Monitor helps McDermott Will & Emery eliminate calls to its service desk while also reducing risk from unidentified system issues.  The system provides 360 degree visibility into all critical system components with real time views and simple dashboards that enables the IT team at McDermott to spend less time worrying about operational elements and more time focused on adding further value to its technology investments.

Prior to implementing Phoenix Monitor, McDermott Will & Emery’s IT team was reliant on the end-user to highlight IT issues; often causing delays in the resolution process. The new solution allows them to not only have more visibility of IT issues before they are reported but also predict trends and identify and resolve certain issues before they can cause disruption.

“Phoenix Monitor allows us to hugely decrease the negative impact any IT issues have on the end user. It provides us with the ability to start working on rectifying an issue often before the end user is even aware they have one. This degree of forward planning wasn’t available to us previously and investigation into IT issues would mean a lengthy process of logging into various portals to identify and rectify problems. Phoenix Monitor provides us with a 360 degree view of all our critical system components in one simple dashboard,” says Hogg.

He concludes, “McDermott Will & Emery recognises the efficiencies and improvements in business practice that technology can enable. As such, we know that our internal IT environment is only going to expand. Tools like Phoenix Monitor can help us to manage this growth effectively and ensure that we continue to get maximum value from these technology investments.”