ISO 20000-2011 Recognises High Quality of Customer Support
The accreditation was achieved following a successful inspection by ISOQAR. It means that iomart’s Support Services team of network, architecture, design, implementation, installation, operations and support engineers have earned ISO/IEC 20000-1:2011 IT Service Management System (ITSMS) certification and formal recognition of the exemplary and reliable support service provided to customers.
The ISO 20000 certification acknowledges that iomart is operating according to industry recognised best practices; is strongly aligned with the ITIL (IT Infrastructure Library) methodology; and provides efficient, reliable and consistent customer hosting and cloud services.
Neil Johnston, Group Technical Operations Director for iomart, said: “The quality of our service management system is as critical to our business operations as the strength of our data centre infrastructure. Securing ISO 20000 demonstrates our commitment to best practice and to consistently delivering cost-effective, high quality IT solutions for our customers.”
iomart is already accredited for ISO9001:2008 Quality Management Systems (QMS); ISO 27001:2005 Information Security Management Systems (ISMS); and is PCI DSS compliant.
iomart owns and operates data centres at eight locations throughout the UK and its own fast fibre network. It offers customers a unique 100% business uptime guarantee with all hosting services being engineered to ensure no single point of failure. Customers include Gov.UK, Liverpool FC and the Royal Horticultural Society.