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FirstAssist’s International Assistance business rebrands to Capita Global Assistance

The FirstAssist International Assistance business, which provides worldwide emergency medical assistance to leisure and business travellers, has rebranded to Capita Global Assistance.  

The business offers a range of services including pre-travel advice and contingency planning, medical case management, medical evacuation/repatriation and access to security advice and assistance.

The business was part of the FirstAssist acquisition by Capita in 2010 and sits within the health and wellbeing division. It has around 100 staff, including multilingual doctors, nurses and case managers who deliver travel and medical assistance to a diverse portfolio of travel insurers, corporate clients and charitable organisations. 

Janette Hiscock, managing director of Capita Global Assistance, said: “We have been part of the Capita group for more than three years and today’s rebranding is a natural step in the progression of our business. 

“We are proud to be part of the Capita group which gives us access to a wide range of markets and services, and which allows us to further invest in our infrastructure and growth strategy.  What doesn’t change, however, is the quality of our people, our continued commitment to innovate and our passion to work closely with our valued business partners."