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London Office

1 St Martin’s Le Grand
London
GB

Surbiton London Office

DST House St Mark's Hill
Surbiton
GB

South Africa Office

DST House 12 Sherborne Road Parktown 2193
Johannesburg
ZA

Hong Kong Office

25/F, The Centrium 60 Wyndham Street Central
Hong Kong
HK

Sydney Office

15 Castlereagh Street Level 15
Sydney
AU

Singapore Office

96 Robinson Road #11-01/02 SIF Building
Singapore
SG

Bangkok Office

7th Floor, RSU Tower 571 Sukhumvit Road, North Klongton, Wattana
Bangkok
TH

SS&C Technologies, Inc. - Windsor, CT, USA Head Office

80 Lamberton Road
Windsor
CT
US

New York, NY Office

1114 Avenue of the Americas 33rd Floor
New York
NY
US

Sweden, Stockholm Office

Birger Jarlsgatan 8
Stockholm
SE

Norway, Oslo Office

Akersgata 20
Oslo
NO

Copenhagen Office

Bredgade 23B 3.sal 1260 Kobenhavn K
Copenhagen
DK

Greece, Athens Office

Plateia Agion Theodoron 6
Athens
GR

San Francisco, CA Office

600 Townsend Street
San Francisco
CA
US

SS&C GlobeOp - London Head Office

1 St. Martin's Le Grand
London
GB

Shanghai Office

Unit 111, F/15, Hang Seng Bank Tower No.1000 Lujiazui Ring Road, Pudong
Shanghai
CN

Hong Kong Office

Suite 706 - 7, Central Plaza 18 Harbour Road
Wan Chai
HK

United Arab Emirates, Dubai Office

412, Level 4 Gate Village 10, DIFC PO Box 506643 Dubai
Dubai
AE

Beijing Office

8 floor of Guohua Investment Plaza 3 Dongzhimen South Avenue
Beijing
CN

Bloomington, MN Office

7803 Glenroy Road
Bloomington
MN
US

Boston, MA Office

50 Milk Street
Boston
MA
US

Brewster, NY Office

1441 Route 22
Brewster
NY
US

Chicago, IL Office

33 West Monroe
Chicago
IL
US

Cranford, NJ Office

11 Commerce Drive
Cranford
NJ
US

Denver, CO Office

5990 Greenwood Plaza Boulevard
Greenwood Village
CO
US

Irving, TX Office

1212 Corporate Drive Suite 450
Irving
TX
US

SS&C Technologies, Inc. - Kaysville, UT, USA Office

855 West 300 North
Kaysville
UT
US

New York, NY Office

4 Times Square
New York
NY
US

New York, NY Office

40 Wall Street
New York
NY
US

Orlando, FL Office

7362 Futures Drive
Orlando
FL
US

Parsippany, NJ Office

2001 Route 46 East, Suite 502
Parsippany
NJ
US

Skillman, NJ Office

23 Orchard Road
Skillman
NJ
US

Yorktown Heights, NY Office

1565 Front Street
Yorktown Heights
NY
US

SS&C Technologies, Inc. - Kaysville, UT, USA Office

860 West 300 North
Kaysville
UT
US

Harrison, NY Office

1 South Road
Harrison
NY
US

Dublin Office

La Touche House Custom House Dock
Dublin
IE

Grand Cayman Office

45 Market Street Suite 3205, 2nd Floor Gardenia Court
Camana Bay
Grand Cayman
KY

Hong Kong - Regional Headquarter Office

Suite 1004, Central Plaza 18 Harbour Road
Wan Chai
HK

Kuala Lumpur Office

Menara 2 Faber Towers,Suite 1108 11th Floor Jalan Desa Bahagia
kuala Lumpur
MY

Montreal Office

1800 McGill College Avenue Suite 2810
Montreal
CA

Mumbai Office

5th Floor, Building 16 Interface, New Link Road
Mumbai
IN

Singapore Office

39 Robinson Road #18-02 Robinson Point
Singapore
SG

SS&C Technologies Inc. - Sydney Office

15 Castlereagh Street Level 15
Sydney
AU

SS&C Technologies, Inc. - Tokyo Office

Hibiya Central Building 14th Floor 1-2-9 Nishi Shimbashi
Minato-Ku
JP

Toronto Office

508 Riverbend Drive, Suite 303
Kitchener
Ontario
CA

Toronto Office

5255 Orbitor Drive
Mississauga
Ontario
CA

Luxembourg Office

2 Rue Jean Monnet
Luxembourg
LU

Melbourne Office

L4, 549 St Kilda Road
Melbourne
AU

Singapore Office

27th Floor Prudential Tower 30 Cecil Street
Singapore
SG

SS&C Technologies Office

Level 40 264 George Street
Syndey
AU

Singapore Office

1 Changi Business Park Central 1 #02-110/111 [email protected] City
Singapore
SG

SS&C Technologies - Hong Kong Office

The Entertainment Building 31st Floor Suite 3118-20 Queens Rd
Central
HK

Amsterdam Office

Naritaweg 215
Amsterdam
NL

Burlington, MA Office

3 Burlington Woods Drive
Burlington
MA
US

Evansville, IN Office

110 North Fulton Avenue
Evansville
IN
US

Jacksonville, FL Office

9000 Southside Boulevard Building 400, Suite 300
Jacksonville
FL
US

Los Angeles, CA Office

1875 Century Park East, 4th floor
Los Angeles
CA
US

New Rochelle, NY Office

145 Huguenot St
New Rochelle
NY
US

Sandy Hook, CT Office

75 Glen Road
Sandy Hook
CT
US

Athens Office

107 Kifisias Ave & Panormou
Athens
GR

Bermuda Office

P.O. Box HM 3348 12 Church Street and 30 Queen Street
Hamilton
BM

Calgary Office

7370 Sierra Morena Boulevard SW
Calgary
CA

Copenhagen Office

Østergade 3-5
Copenhagen
GR

Copenhagen Office

Østergade 3-5
Copenhagen
GR

Dubai Office

412 Level 4 Gate Village 10, DIFC
Dubai
AE

Hong Kong Office

31st Floor Suite 3118-20 Queens Rd
Central Hong Kong
HK

Jakarta Office

Sampoerna Strategic Square South Tower, 18th Floor Jl. Jend. Sudirman kav 45-46
Jakarta
ID

London Office

127-133 Charing Cross Road
London
GB

Mumbai Office

Unit 2, 2nd Floor Office Level, Building 3 Mindspace, Thane Belapur Road, Airoli
Navi Mumbai
IN

Mumbai Office

Units 2 & 3, 4th Floor Office Level, Bldg 5 & 6 Mindspace, Thane Belapur Road, Airoli
Navi Mumbai
IN

Oslo Office

Kristian Augusts gate 12
Oslo
NO

Stockholm Office

Kungsgatan 57 A
Stockholm
SE

Toronto Office

330 Bay Street
Toronto
ON
CA

SS&C Technologies, Inc. - Toronto Office

161 Bay Street
Toronto
ON
CA

Mumbai Office

8th Floor, Building 11 Interface, New Link Road
Mumbai
IN

Zurich Office

Bahnhofstrasse 100
Zurich
CH

Dublin, OH Office

5200 Upper Metro Place 3rd Floor
Dublin
OH
US

Edina, MN Office

3601 West 76th Street, Suite 450
Edina
MN
US

Glen Allen, VA Office

4860 Cox Road, Suite 200
Glen Allen
VA
US

McLean, VA Office

8401 Greensboro Drive
McLean
VA
US

Salt Lake City, UT Office

310 East 500 South
Salt Lake City
UT
US

Salt Lake City, UT Office

5 South 500 West
Salt Lake City
UT
US

Salt Lake City, UT Office

50 West Broadway
Salt Lake City
UT
US

Bermuda Office

5 Reid Street
Hamilton
BM

Bracknell Office

Downshire Way
Bracknell
GB

Guernsey Office

Tudor House Le Bordage
St. Peter Port
Channel Islands
GG

Gurgaon Office

Private Limited Plot No. 187 Udyog Vihar, Phase 1
Gurgaon
Haryana
IN

Jersey Office

The Le Gallais Building - 2nd Floor 54 Bath Street
St. Helier
Channel Islands
JE

Johannesburg Office

12 Sherborne Road
Parktown
Johannesburg
ZA

Karachi Office

Plot No. 38-E-1, 39-E-1, & 39-F-1 Block 6
Karachi
PK

Melbourne Office

Level 4 549 St. Kilda Road
Melbourne
AU

Surbiton Office

DST House St Mark's Hill
Surbiton
Surrey
GB

Telephone

860-298-4653

Contact

Lese Amato
[email protected]
Back to all SS&C announcements

DST Study Finds 42% of Asian Wealth Managers See Regulatory Restrictions as Biggest Challenge to Managing Customer Data

Bank Professionals Say Existing Data Management Systems Inadequate To Coming Task

DST Global Solutions, a leading provider of technology and data management solutions for the investment management industry, today released the results of a study aimed at the condition of the wealth management industry in Asia.

The DST study “Maximising Investment Data In Asian Wealth Management” revealed that current investment data management systems among region’s wealth managers are inadequate to easily meet upcoming regulatory requirements and service customer reporting demands.

Specifically, the report showed that 42% of the bank professionals surveyed among international, regional, and local private banks and consumer banks in Hong Kong and Singapore named regulatory restrictions as their biggest challenge around client data management.

“In the face of upcoming regulatory changes, it’s easy to see why investment and client data management has become a key area of concern to the wealth management industry in Asia,” said Daniel Kennedy, Regional Head of Solutions (Asia). “Just this last week alone, the Monetary Authority of Singapore proposed changes that will require banks to further bolster operational standards and post-trade compliance checking.”

The study also reported that 34% of those surveyed named cross-border data management regulations as a key concern, followed by conflicting regulatory regimes.

“The onus is on banks to determine the best way to implement solutions to meet their obligations in any jurisdiction, and this must be done without creating any roadblocks to the business and service they deliver to customers,” said Kennedy.

About the study

The DST-commissioned study surveyed over 40 senior management, chief operating officers, chief technology/information officers, and other senior business technology-related practitioners on a number of topics, including investment data management, regulation and compliance, client experience, customer relationship management, management reporting and performance measurement.

Findings from the study indicate that:

  • Given the more intrusive rules around disclosure and tax, the integrity of data will become even more significant.
  • Adding value through enhanced performance reporting will require better analytics.
  • Banks need to think “omni-channel” by ensuring the smoothness of data moving across various communication channels.
  • Individuals want to connect with peers to get certain information that is directly relevant to them.
  • Adapting statements to provide richer analysis of a customer’s portfolio can initiate more frequent and more productive discussions relevant to the client’s individual portfolio.
  • Customers want instant access to up-to-date information on their portfolios and the ability to selectively conduct their own transactions.

The study also indicated that new legislation has become an impetus for wealth managers to implement processes and systems to ensure consistency and efficiency in the way data is collected, cleaned, segmented, stored, shared, monitored, and displayed. Many, however, have employed tactical solutions to meet quickly-imposed deadlines.

According to Kennedy, this type of short-term response only adds to the problem of finding a streamlined, strategic approach to investment data management that delivers long-term value both for banks and their customers.

“The lack of strategic attention to investment data management by some wealth managers is to the detriment of the bigger goal of making better use of investment data so banks and their customers can make more informed investment decisions.”