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Kofax Named a Leader in the Emerging Smart Process Applications Market

Company Noted for its Strategy and Product Capabilities

Kofax plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that it was ranked a “Leader” by Forrester Research, Inc. in the industry analyst firm’s April 2013 report entitled “The Forrester Wave™: Smart Process Applications, Q2 2013.” Kofax was noted for its strategy and strong multichannel capture, mobile capture, BPM and dynamic case management capabilities.

Smart process applications (SPAs) are a new category of software that focus on collaborative business activities and processes which have largely been untouched by earlier generations of software focused on automating transactional processes. Their objective is to make people more productive participants in a business process, enabling organizations to enhance the customer experience, improve revenue generation, and increase margins. In a separate commissioned study Forrester Consulting estimated that the information intensive SPA markets will grow at almost a 60% compound annual growth rate to $3.9 billion in 2016.

Andrew Bartels and Connie Moore, Research Vice Presidents and Principal Analysts at Forrester and the report’s authors, stated in the report that “Kofax shines in document capture, BPM, and SaaS strategy. Kofax is the top vendor in multichannel capture according to the Forrester Wave evaluation of this category and also offers a leading BPM/Dynamic Case Management platform. [Kofax] has strong mobile capture capabilities…” and “… is a good choice for clients whose human-based processes involve a high degree of capture of third-party content.”

"Forrester recognizing Kofax as a leader in the SPA market validates for us that our customers and partners are implementing the most comprehensive and advanced solutions available to optimize their First MileTM of customer interactions,” commented Martyn Christian, Chief Marketing Officer at Kofax. “We are continuing to enhance and develop new solutions that will improve collaborative, human based business processes, enabling organizations to enhance customer engagement, gain analytical insight and add business intelligence to their processes, improve revenue generation and reduce operational costs.”