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Billy Balfour
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Bottomline Technologies Named 2012 Quality Service Provider of the Year

Wins Nutricia Quality Service Provider of the Year Award

Bottomline Technologies (NASDAQ: EPAY), a leading provider of cloud-based payment, invoice and banking solutions, has been named as the 'Nutricia Quality Service Provider of the Year' at the UK Customer Satisfaction Awards 2012. The Awards, sponsored by the Institute of Customer Service, highlight and reward organizations and individuals that have implemented successful customer service strategies.
The participants in this prestigious event include many of the largest companies in the world, with a number of well-known businesses such as BMW, Virgin Media, LV=, BT Group, Barclays, Asda and Sainsburys named as finalists this year.

"As a company, we pride ourselves on the quality and delivery of our customer service, which is a fundamental part of our corporate objectives," said Rob Eberle, President and Chief Executive Officer of Bottomline Technologies. "Winning this prestigious award is a great achievement for Bottomline, and reflects our commitment to ensuring that our customers' needs are always met through our C1 First Class Customer Care program."

Jo Causon, Chief Executive at the Institute, comments "In these uncertain economic times Bottomline Technologies has shown that their organization is committed to their customers at the very highest level. They are differentiating through service, placing customers at the heart of their business strategy and securing a bright future for their employees by doing so."