Ultra Communications (Ultra), one of the market leaders in network telephony and network contact centre solutions has this week announced a partnership with Realex Payments, a move that will see the payment gateway’s PCI compliant payment solutions made available to a wide range of businesses working with and operating contact centres with Ultra Communications software.
Tim McDonnell of Realex Payments said of the partnership: “Realex Payments is extremely pleased to be working with Ultra. Ultra are innovators in network contact centre services, voice recording, call management and IVR services, with some of the most configurable systems on the market and customers all over the world. The Realex Payments partnership with Ultra will ensure that our mutual customers have the benefit of working with industry leading software and innovative, cutting edge PCI DSS compliant payment systems”
Joanne Hatherley of Ultra added “We are very excited about working with Realex Payments and offering our customers a PCI DSS compliant payment solution for their contact centres and IVR systems from a trusted partner with years of experience within the payment industry. We look forward to our partnership going from strength to strength, and offering our customers ‘best of breed’ PCI compliant telephony based payment solutions.”
Realex Payments is currently working with thousands of businesses to help them achieve secure payment processing and card storage in a PCI DSS compliant environment, maintenance of up to date card details for recurring payment, multi-channel processing, expansion in to new markets and increased conversion rates for renewals.
Clients can take advantage of Realex Payments host of payment features, as well as dedicated technical account management. “Realex Payments and Ultra adopt a partnered approach – that’s why our customers act as advocates, and we are proud and confident in saying that the customer service of both companies is second to none” added Tim McDonnell.