Delivering innovation and introducing mobile technology are issues facing C-level executives in many insurance companies. How does a leader transform a traditional organization to react to a quickly changing market? How can IT organizations deliver business functionality on platforms that can be accessed any place at any time?
A new report, Mobile Development at Security Benefit Corporation, provides an example of how one insurance company, Security Benefit, challenged its service provider to deliver innovation in mobile technology. The study demonstrates how the provider, se², incubated and protected the innovation effort and details the process used to determine how to proceed with mobile development.
"Successful innovation in the delivery of insurance services to customers and intermediaries is a challenge that all insurers face," says Mike Fitzgerald, Senior Analyst with Celent's Insurance Group and author of the report. "Culture, process and incentives must be aligned to sustain continual research, development, and implementation.