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Defence Security Systems Safeguards the Payments Process with Albany ePAY

ePAY’s user-specific payment access enables Defence Security Systems to achieve greater payment control

Defence Security Systems has implemented Albany ePAY, the intelligent electronic payments and collections solution from pioneering developer Albany Software. The solution is enabling Defence Security Systems to automate much of its payment processes, increasing efficiency and flexibility. In addition, Albany ePAY allows the security systems supplier to assign different levels of authorisation to different users, allowing a tailored approach to payment security.

Established in 1986, Defence Security Systems installs and services alarms, CCTV systems, fire and safety systems as well as physical security equipment. With over 4000 commercial systems and 5000 home security systems, its clients include retailers and leisure outlets, as well as hospitals and schools.

Peter Swain, Managing Director at Defence Security Systems, explains, “Our accountants noticed that the incumbent payments and accounting software was consistently failing to meet our requirements, creating inefficiencies and insecurity in the payments process. We decided it was time to look for a more comprehensive and robust solution.”

Defence Security Systems went to tender and evaluated solutions from a selection of suppliers, before selecting and implementing Albany ePAY.

Swain continues, “ePAY is being used to handle all of our transactions, enabling us to automate much of the payment process, increasing payment flexibility and saving time. More specifically, we can now also restrict each stage of the payment process to a certain number of users through different levels of authorisation, allowing us to maintain greater security over our electronic payments.”

In addition to the benefits of the ePAY solution, Albany’s expertise and professional approach also contributed to the selection.
Swain expands, “Out of the suppliers we spoke to, Albany was the only one who was interested in trying to understand our business requirements and took the time to answer our questions. Whereas the other suppliers were only focused on selling the most expensive solution in the range, Albany provided us with the solution we needed, which was also cost effective as well.”

Swain concludes, “The aftercare support from Albany has been brilliant, we needed the software to allow us to upload a database from our front-end software and Albany implemented a solution to the problem as fast as they could, with a follow up call to check it was working as effectively as possible. They made the new software very easy for new users to understand and the whole process has been a really good experience.”