• Transformation Initiative to reduce service complexity and enhance customer experience for the Bank.
• 5 year multi-million dollar contract.
Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading IT services, consulting and business solutions firm announced that Deutsche Bank has selected the company as a strategic partner for their Production Management Transformation Initiative, within their Capital Markets Business Unit.
To achieve this transformation, TCS will deliver a global application service desk, service operations and all other ITIL (IT Infrastructure Library) services to the bank at locations across seven countries - USA, UK, Germany, Hungary, Philippines, Singapore and India. TCS will partner with Deutsche Bank to transform to an ITIL aligned model, aimed at significantly improving service delivery through this framework of best practices. The team will leverage the concept of LEAN to eliminate non-value added activities and provide cost efficiencies to the bank.
“Our extensive experience in IT transformation initiatives, industry leading domain capabilities in financial services and long term partnership approach allows us to offer superior value to Deutsche Bank as they look to leverage their strong market position. We are committed to the success of this transformation initiative and will bring our very best capabilities to the engagement.” said Mr. Ramanamurthy Magapu, Banking Industry Solutions Unit head at Tata Consultancy Services.
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