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Dovetail Insurance Selects Duck Creek Policy Administration and Billing Solutions

Duck Creek Technologies, Inc., a leading provider of software and services for the insurance industry, today announced that Dovetail Insurance Corporation has selected Duck Creek’s Policy Administration Commercial ISO Lines and Billing Solutions.

Paramount to Dovetail Insurance’s selection of Duck Creek was the flexibility of the solutions which would enable the servicing provider to quickly develop and deploy the products and services to its client base. Dovetail will utilize Duck Creek’s pre-built ISO products (templates) which include a full inventory of rates, rules, and over 20,000+ forms to support all lines of business in all 50 states. Dovetail has licensed Duck Creek’s solutions for Commercial Package Policies (CPP), which includes Commercial Auto, Commercial Property, Crime, Inland Marine, and General Liability. Implementation will start with Workers’ Comp lines followed by Commercial Property lines.

Stephen Francis, President & CEO of Dovetail Insurance, commented, “We wanted a solution that would give us the IT functionality and flexibility that our business model requires and Duck Creek’s Policy Administration and Billing solutions meet those needs. We also found that Duck Creek’s configuration tools and level of support for the ISO monthly circulars complements our own product and service offerings, enabling us to continue to provide customizable solutions to our clients. Duck Creek’s web-based billing solution will give us the opportunity to increase our client’s customer retention ratios by automating our client’s billing lifecycle from initial billing instruction through collections with a robust integrated workflow.”

Duck Creek’s CEO, Steve Hall, noted “We are proud to welcome Dovetail Insurance to our growing family of clients and thank them for selecting Duck Creek. Our prebuilt ISO lines templates were developed to allow customers, like Dovetail, to quickly bring business lines into production and enable them to provide a cost effective, timely, and high level of support to customers. Today’s announcement is further evidence of our solution’s agility that carriers and servicing providers require as they service their clients in today’s challenging insurance market.“