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Orange Business Services - Trading Solutions installs Etrali Voice Platforms for Banco Espirito Santo’s new trading rooms

Orange Business Services - Trading Solutions, leader in unified communications solutions for the trading community, today announced the win of the major trading room upgrade project for Banco Espírito Santo (BES). The project includes the installation of Etrali Mach 3D trading turrets across three branches of the bank (Lisbon, Madrid, Porto) and Etrali Vision soft terminals at the bank’s business continuity / disaster recovery (D/R) site.

Banco Espírito Santo, founded in 1884, operates in 50 cities in 17 countries and is one of the largest private Portuguese financial institutions. In Portugal the bank is a leader in retail, investment, corporate and private banking as well as asset management and insurance. Two separate entities of the bank will benefit from the project: BES, which is responsible for retail customers, including FX, and Banco Espírito Santo de Investimento (BESI), responsible for investment and trading activities such as fixed income, derivatives, structured products, equities and commodities.

BES required a “no constraints” design solution and high quality local support. Orange Business Services - Trading Solutions faced some stiff competition from major turret providers in the Portuguese market and was chosen for its ability to provide the level of service, flexible technology and expertise that were required. The trading rooms will benefit from sophisticated voice recording and gateways connecting the four sites providing improved communications, security, resilience and compliance across all sites. Etrali Mach 3D provides free seating and reduced bandwidth requirements with an intuitive interface, easy configuration and ease of update.

Project managers at BES and BESI commented: “Orange Business Services - Trading Solutions is able to provide proven, truly local management, support and experience. An important technical requirement was the ability to mix and match IP and TDM as some of the sites wanted to be 100% IP, while others chose a combination of the two. The professional working relationship between Etrali SA Madrid and Grupês in Lisbon (Etrali’s partner in Portugal) gave us much confidence.”

Giovanni Giacometti, Orange Business Services – Trading Solutions Southern Manager commented, “We proposed to BES the best solution combined with IP/TDM capability and quality support at a local level. Rui Nogueira, manager of Grupês has been working with us for more than 15 years and it is this level of experience and knowledge that is important to our customers.”