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ClaimCenter completely replaces Main Street America’s three legacy claims systems. This milestone marks the first of several core system replacements at Main Street America and is the culmination of a three-year phased deployment effort.
Like most insurers, Main Street America was using a variety of systems of various ages to meet its claims handling needs. The company recognized the numerous benefits and sustainable competitive advantage modern technology systems could provide and committed to modernizing its core claims system. Facing system replacement and internal build challenges in the ensuing years, Main Street America selected Guidewire ClaimCenter as its system of choice in mid-2005. Main Street America has since been focused on its replacement project, methodically deploying ClaimCenter for successive lines of business in 2006 and 2007, with the final line of business moving into production during February 2008.
This ClaimCenter project deployed as planned and on-budget and included 26 integration points to key Main Street America systems, including several policy administration systems, check disbursement, statistics engine, accounting systems, the company’s data warehouse and to relevant external systems.
“This is a truly significant event for our company,” commented Bill Garvey, an information technology director at Main Street America who oversaw the implementation. “Core systems are crucial to our business and the projects to replace them cannot be underestimated in their complexity. We were fortunate to have great internal teams from claims and information technology working together on this, strong executive vision and support for the project, and an outstanding partner in Guidewire to get the job done.”
ClaimCenter provides Main Street America with a more streamlined and flexible claim processing environment, the ability to provide enhanced policyholder services, and improved operational efficiencies that lead to reduced claim loss expenses and positively impact the carrier’s combined ratio, Garvey added.
“ClaimCenter assists us in delivering superior claims adjusting results to our customers and has enabled us to improve our file organization and file quality,” said Mike Lancashire, vice president, claims, The Main Street America Group. “The system also enhances our compliance with state regulations and our best practices. Its intuitive design allows integration with our vendors, as well as ease in training our new adjusters.”
Guidewire ClaimCenter is a leading end-to-end claims system for property and casualty insurance companies. ClaimCenter’s flexible business rules enable claims organizations to optimize and monitor the claims process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% web client, and web services interface enable lower total cost of ownership in any environment.
“We designed ClaimCenter from the ground up to be a complete end-to-end core claims management system, capable of replacing a carrier’s legacy claims system,” said John Raguin, chief executive officer, Guidewire Software. “Knowing that our system can do this is one thing – but having a carrier experience the reality of it is quite another. Main Street America’s accomplishment is shared and applauded by all of us at Guidewire. We know these projects are challenging; we commend and congratulate them on their success.”
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