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Fiserv Receives “Positive” Rating for Policy STAR® System in Leading Analyst Firm’s MarketScope Report

Fiserv, Inc. (NASDAQ: FISV) today announced its “Positive” rating in Gartner’s MarketScope for North American Property and Casualty Insurance for Policy Administration Systems, 2008 for the Fiserv Policy STAR® system.

Fiserv was one of six policy administration system suppliers evaluated by Gartner in the report for market understanding, product strategy, system capabilities, overall viability and customer experience. Gartner reports that, vendors have rearchitected their solutions over the past five years to be compatible with newer platforms (such as .NET or Java EE), to utilize improved business rule engines and workflow technologies, and to be more open to enable better and faster integration with surrounding applications. As a result, vendor alternatives are better, and insurers can make a stronger business case for buying versus building because most insurers lack the skills and resources to develop policy administration systems that can compete with the best vendor offerings. The report also states that the demand for policy administration packages is expected to continue to rise, especially among Tier 2 P&C insurers in North America.

“We believe that Gartner’s ‘Positive’ rating confirms that Fiserv is not only a leader in the P&C market in terms of market share and customer adoption, but also a leader in terms of innovation,” said Gary Sherne, president of the P&C Solutions Division of the Fiserv Insurance Group. “We have used our extensive experience and knowledge leadership in creating our next generation enterprise solution that includes SOA enablement, a componentized structure and end-user product configuration, all elements critical for market leadership. Fiserv is committed to enhancing Policy STAR and we are confident our integrated insurance platform will provide the basis for a ‘Strong Positive’ rating in the future.”

The Java-based Policy STAR solution is a single system supporting 17 personal and commercial lines of business and providing insurance carriers efficient, flexible policy administration. The system can be configured without technicians to support a variety of products, which enables insurers to quickly deliver new products to market.

System users have online, real-time capability for quote and policy processing functions. Policy STAR features an open architecture, which allows integration with existing systems.

The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.