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Opsware Automation Suite Speeds Adoption of ITIL Best Practices for IT Organisations Worldwide

New Opsware ITIL Acceleration Solution Is First to Deliver End-to-End ITIL Standardisation

Opsware Inc. (NASDAQ: OPSW), the leading provider of Data Centre Automation software, today announced the Opsware ITIL Acceleration Solution, the industry’s first closed-loop Information Technology Infrastructure Library (ITIL) automation solution. By combining the action to implement and enforce ITIL processes with the ability to create a single system of record for rapid reconciliation of those processes, the Opsware solution greatly accelerates the process of standardising on ITIL best practices, which to-date has been a complex and lengthy undertaking for most IT organisations.

Implementing ITIL can be a huge undertaking. It involves changing existing processes, establishing a means to enforce them consistently, and populating a configuration management data base (CMDB) with extensive information about all data centre assets (servers, networks, and storage). It can be challenging for large IT organisations to answer the key questions, “where do I start the project,” “how do I implement the ITIL best practices,” and “how can I leverage my existing infrastructure investments.” The Opsware solution helps companies answer these questions quickly.

Opsware’s approach is a major enhancement over traditional asset management or ticketing and monitoring ITIL products, which are confined to addressing customer requirements from either the data side or the process side of managing systems information. Rather than isolating the two, Opsware has integrated the data and process requirements into one single solution through its fully integrated ITIL Acceleration Solution, which includes Opsware’s Visual Application Manager, OMDB, and process automation solution. By coordinating discovery and visualisation, information management, and process management capabilities, Opsware helps customers understand and track the operational activities as well as the relationships and configurations of components in the data centre.

“Making today's data centre ITIL compliant is no easy task. Heterogeneous systems, ad hoc processes and constant change make it impossible to achieve the required insight and control through traditional tools,” said Tim Howes, CTO at Opsware Inc. “The Opsware Automation System provides an automated foundation of insight and control across servers, networks, and later this year, storage. Our new ITIL Acceleration Solution leverages this foundation to combine data, process and change automation, giving customers a giant leg up on achieving ITIL compliance.”