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Capco and Systar Partner to Provide Real-Time Monitoring Environments for Client Life Cycle Management processes

Capco, the global provider of integrated transformation services and solutions for the financial services industry, and Systar (Euronext Paris ISIN: FR0000052854-SAR), the leading provider of Business Activity Monitoring (BAM) software solutions, today announced they have joined forces to provide financial institutions with real-time and intraday monitoring environments that will sit on top of Capco’s Client Life Cycle Management (CLM) solution. This will provide the proactive risk management, controls and measurements needed to truly manage a Client’s Experience when opening a new account or maintaining their existing account details (e.g. address or contact details).

Many organizations struggle to on-board clients in an efficient and controlled manner because the process of client on-boarding requires many different groups within the firm to co-ordinate and deliver different functions within the same process (ie. Compliance, Legal, Sales, Operations Approvals)

Capco’s Client Life Cycle Management (CLM) solution enables financial institutions to significantly improve the way client relationship and profile data aremanaged across the different silos within the organization, thus improving client service levels, meeting control/regulatory requirements, reducing costs and increasing the agility of the organization. Integrating this solution with Systar’s BAM platform means customers can monitor, measure and predict progress, performance and risk from the viewpoint of corporate or sales management, risk, operations and/or technology groups. Each can view and act on events based on group-specific and readily configurable service parameters, thus mitigating operations, technology and regulatory risk, maximizing the client view across the enterprise and improving the client experience.

“We are pleased to have the opportunity to partner with a company of Capco’s stature and to be able to provide the financial services industry with a solution that is unmatched in the market today,” said John Lopynski, Vice President of Business Development at Systar. “This combined solution empowers financial organizations with real-time visibility into the client’s on-boarding process and can continue to
identify and predict data quality, production and operations issues throughout the client lifecycle. Financial organizations can then develop strategies for interacting and responding to their clients in realtime to resolve these issues. In addition to reducing costs, and improving service and accountability, this solution will give our financial customers a clear competitive edge.”

“Providing higher levels of client service is becoming increasingly important to our clients and we continually look for new and innovative ways to bring this to the market. Core to this is the capability to have accurate client relationship and profile data which impacts all downstream client servicing needs. We believe the services we can offer through our partnership with Systar will have a significant positive impact on a firm’s client servicing capabilities and operational efficiencies,” said Nick Jackson, Partner at Capco.