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SAS Launches New Premium Customer Support Services

Enhanced services for enterprise intelligence customers

Leading business intelligence vendor SAS is introducing a new support service targeting customers who are following the trend of using business intelligence (BI) strategically across the enterprise.

The SAS Premium Customer Service Package augments the existing comprehensive technical support offering with services that can be individualised to the customer’s needs. It includes access to named technical account managers and specialists, free consultancy in the area of strategic advice and IT assessments, onsite support, installation and migration support, monthly management activity report and invitations to customer events.

The premium service that is available in Europe, Middle East, Africa and in the Asia-Pacific region costs an additional 5 percent of the annual net license fee or if a customer is already operating a SAS accredited Business Intelligence Competency Center (BICC) only 3 percent of the first year net license fee - well under the annual fees offered by the competition.

“The SAS Premium Customer Service Package helps customers to get most out of their BI investments,” said Peter Herbertz, Vice President Customer Services and CIO of SAS International. “We give customers greater personal attention by offering services in the proximity to their installations in their local language by SAS experts with five or more years of experience – and not in form of a low budget call centre in some anonymous near- or off-shored location. The Premium Customer Support Service adds value to our current support offering and allows our customers to stay abreast of technical developments and most current software releases.”