Fidelity National Information Services, Inc. (NYSE:FIS), today announced a multi-year outsourcing agreement to provide application support and development services for ING Netherlands’ savings products.
The new agreement expands an existing relationship as ING Netherlands will now utilize resources that will be distributed across two Fidelity National Information Services support center locations – Amsterdam, Netherlands and Bangalore, India. Led by a dedicated team of product and development managers, the newly contracted offshore services in India will be provided through Covansys, Fidelity National Information Services’ primary offshore resource partner. Covansys, which is partially owned by Fidelity National Information Services, is a US-based company, with more than 15 years experience in application management and development offshoring activities.
“Our existing relationship with ING Netherlands provides us with insight into their business goals and a keen understanding of the dynamic Dutch banking market, thereby enabling us to provide the product functionality, operational requirements and rapid response essential to continually meet the bank’s needs,” said Michael Sanchez, chairman of Fidelity National Information Services’ International division. “We look forward to continuing to play a key role in the bank’s technology plans for the future.”
“Fidelity National Information Services has over 35 years’ experience in outsourcing, which allows us to draw on a wealth of resources and expertise. This agreement further demonstrates the growth potential of our outsourcing capabilities in the Europe, Middle East, Africa (EMEA) region and across the international marketplace,” added Sanchez. “Our relationship with Covansys provides our clients with a unique opportunity to take advantage of lower costs inherent with the utilization of offshore resources, while relying on Fidelity National Information Services as a single point of contact for a truly customized approach.”