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Avanquest UK announces release of CallXpress 7.7 unified messaging solution

Avanquest UK, provider of Business Process Management solutions announces release of AVST CallXpress® 7.7, with powerful new features that increase productivity for the mobile work force. CallXpress 7.7 is the ideal solution for companies looking for alternative options to outdated voice mail systems. The new version is enhanced with easy-to-use telephone user interface (TUI) options, increased unified messaging flexibility and simplified administrative capabilities.

Chris Thompson, Managing Director of Avanquest comments, "IP technology is broadening the definition of the mobile workforce. Innovative mobility enhancements to system architecture and user interface are necessary to simplify anytime, anywhere access to any business communications infrastructure." He goes on to say "Avanquest is dedicated to helping our clients to identify their business pain, providing mechanisms that will make their business more efficient and competitive, designing, implementing and supporting solutions that make internal and external processes more streamlined and meaningful for them and/or their own customers, we are confident that there is no competitive speech-enabled unified communications system currently available that supports the breadth and depth of features, applications and flexibility found in CallXpress 7.7."

Features of AVST CallXpress 7.7:

AVST's Integrated Client Access (ICA) enables voicemail messages and fax messages to be stored on the CallXpress server, while still providing unified messaging. Through the ICA interface, any IMAP-compatible e-mail client may access the voice and fax messages stored on the CallXpress server, without impacting the e-mail server itself.

CallXpress 7.7 has a new interface that emulates the Octel® Serenade® (VMX) telephone user interface (TUI). From the users perspective, it is nearly identical to the original Serenade (VMX) TUI when it comes to sending and managing messages, while the administrative prompts have been designed to support all of the standard CallXpress options. Octel users retain a high level of comfort when switching to the CallXpress system. It greatly reduces the need for re-training workers who are accustomed to using the old Serenade (VMX) system.

By adding enhanced Citrix® terminal services compatibility, the CallXpress 7.7 graphical user interface (GUI) can be viewed and accessed remotely using Citrix. This enables remote users to have a fully featured CallXpress GUI on their desktop PC's. For administrators who deploy full unified messaging capabilities, it saves the time and effort of deploying and maintaining AVSTs software on multiple client machines because all CallXpress software can now reside on the Citrix server. AVST is one of the first in this space to offer the Citrix compatibility.

Designed for seamless integration with virtually any switch (PBX) on the market, CallXpress is the only switch-independent unified communications solution in the industry that scales to meet the requirements of medium and large enterprises. Using the CallXpress 7.7 solution, medium to large enterprises can upgrade their communications applications with the latest unified messaging and speech-enabled capabilities without the financial burden of replacing their existing infrastructure.