Dublin, 8th December 2004 - CR2, a global provider of channel and Internet banking, ATM and card payment software solutions, has today announced that Botswana Building Society has successfully launched its ATM channel with CR2's BankWorld and CardWorld software solutions.
In just over 2 months, the bank installed and implemented 9 ATMs which are located in the major urban centres including Gabarone, Francistown and Lobatse. BBS is using CR2's BankWorld ATM Controller, Client, Channel Manager and CardWorld Producer solutions allowing the bank to issue cards and manage its complete ATM network remotely.
Botswana Building Society, formed in December 1976 and the largest property bank in Botswana, provides mortgage loans on residential properties, investment/development loans, commercial and industrial property loans.
With the installation of the ATM channel, BBS expect to improve customer service and reduce branch costs through automated cash dispensing and account enquiries.
"One of the great benefits of this solution is that we can monitor the status of each ATM remotely, " said Father Maphongo, BBS Head of Risk and Strategy. "We are alerted immediately an ATM hardware or network fault occurs and so can decide the best course of action to ensure it is back up and running as quickly as possible."
Kieran Kilcullen, Sales and Marketing Director CR2 added, "The distances between these ATMs can be over 500 kilometres. It is imperative that faults can be diagnosed remotely, to validate the necessity of an engineer's visit. Once the fault is identified, the engineer will then have all the necessary information to ensure that the ATM is fully functioning in a short a timeframe as possible."