Back and middle office systems provider Peter Evans has won the ‘Superior Customer Service’ Award at the London Stock Exchange Securities Industry Awards for the third year running - the first time a technology Company has won the Award three years in succession.
The Company beat off competition from 45 nominated systems providers to land the prize.
The Awards, organised by Summerson Goodacre, recognise excellence in systems provision for the securities industry. It follows Summerson Goodacre’s annual review of the state of the sector.
"We’ve learned that customer service is a key part of ensuring a smooth, day-to-day running of back and middle offices in the financial services industry," said Peter Evans Managing Director Dr Mike Foley, who accepted the Award from former BBC Royal Correspondent Jennie Bond at a ceremony held at Le Meridien Hotel, Picadilly.
"Providing innovative technical solutions to meet the requirements of an ever-developing and more sophisticated market is only half the story. We’re delighted that the LSE has chosen to recognise the key role that effective, timely support and customer service plays in ensuring the City’s systems function well. The fact this is the third customer service award in a row for us is a reflection of how seriously we take our commitment to customers."
Peter Evans provides full function back office systems geared to efficient and fast straight through processing. In addition its CREST settlement tool Axim has won plaudits across the City.
Factors taken into account by those assessing the Award winner include reliable delivery of help and support services by telephone, on-site maintenance and effective installation of systems.
Summerson Goodacre Managing Director Stephen Pinner, who introduced the ceremony, said: "The Awards are highlighting the high level of service provided by software systems supplied to the Securities Industry. The level of votes this year was the highest since the Awards were introduced."
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