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SunGard eProcess Intelligence Launches Customer Self-ServiceSolution

SunGard eProcess Intelligence, an operating unit of SunGard (NYSE:SDS), today announced the availability of a new solution, intelliTRAN for customer self-service. This new, Web-based solution for transaction service providers streamlines the automation of exceptions. Clients' operations staff can research their own transaction information when convenient, and launch inquiries or initiate cases on exceptions without waiting for staff at their transaction service provider to start their workday. The ability to self-resolve inquiries and improve communication with the transaction service provider will enhance exception processing and increase STP, thus helping to lower an institution's financial risk.

SunGard eProcess Intelligence is a leading provider of exception processing and enterprise report management solutions. SunGard's exception processing solutions help improve straight-through processing rates by automating the matching, reconciliation, research, and resolution of exceptional electronic transactions.

The advent of industry initiatives, such as CLS, T+1, and GSTP are shortening settlement times and driving market need for solutions that enhance an institution's STP. SunGard eProcess Intelligence provides STEP for transaction life cycle management.A key component of STEP is the automated processing of exceptions in a rapid manner through access to real-time information.

"Customer self-service plays an important role in exception processing by allowing immediate access to accurate transaction information, increasing customer service levels of transaction service providers, while satisfying the needs of timely information," explains Lane Savage, president of SunGard eProcess Intelligence.