San Mateo, Calif./Dublin, Ireland - Oct 17, 2001 - Trintech (NASDAQ: TTPA; Neuer Markt: TTP), a global provider of secure payment infrastructure solutions, announced today that Brother International Corporation has selected Trintech's enterprise ePayment solution PayWare ERP to automate all its web-based and call center payment transactions. The solution allows Brother to procure a higher volume of credit card orders, thus reducing its operating costs.
PayWare ERP was implemented as part of a recent initiative by Brother to procure sales orders at their websites and manage orders entered via the Customer Relationship Management (CRM) module in its call centers. Brother is now able to handle credit card-based financial transactions, while delivering superior customer service and developing a greater relationship with its customer base. PayWare ERP also allows Brother to reduce costs by lowering the processing cost of each transaction and to deploy its offering globally with PayWare ERP's multi-currency functionality.
"Trintech's PayWare ERP product enables Brother to achieve the highest level and most responsive CRM when handling customer orders taken at our call centers or websites," stated Dennis Upton, CIO at Brother International Corporation. "Brother chose Trintech for its long track record in the payments industry and because the solution integrates easily with our SAP R/3 system."
Prior to implementation of Trintech's PayWare ERP solution credit card transactions were processed through a proprietary batch-oriented system. PayWare ERP sends and receives credit card authorizations during order entry which allows Brother to notify its customers immediately when orders are accepted or rejected.
"Brother International Corporation has an enormous global ERM and CRM operation with thousands of transactions flowing through every day," said Trevor Healy, vice president and general manager ePayments Division for Trintech. "Implementing the PayWare ERP solution enables Brother to efficiently process a higher volume of online orders and be more interactive with their customers during order entry. Streamlining the online payment process results in significant cost savings for companies such as Brother International Corporation."
Developed in close collaboration with SAP, PayWare ERP is ideal for enterprises with large transaction volumes. The solution extracts costs from internal operations to streamline the payment process, while providing a migration path to new revenue channels, such as eCommerce, mCommerce and tCommerce. PayWare ERP is scalable, designed to seamlessly integrate with R/3 sales order processing system and is easily configured to process card payments in both physical and virtual environments.