Resources

Investment Firm Improves CS by Enabling Synchronized CRM across the Enterprise

16th March 2018

One of the world’s leading commercial investment firms wanted to ensure that its sales teams worldwide had access to the most current and accurate customer data. This was not always possible given that the data was being captured in multiple databases by the sales groups, and those databases were not integrated with the firm’s multi-million... read more

Telecom Provider Gains Accurate View of Customers Across Business Lines

16th March 2018

A leading European telecom service provider wanted to generate better marketing analytics of their customers in order to identify additional revenue opportunities. They also wanted to improve the automation of their reporting process to best take advantage of this new information. Gaining an accurate view of their customers was a challenge, making... read more

Hospitality Company Enhances Guest Experience and Increases Brand Loyalty

16th March 2018

To offer its clientele a more streamlined and personalized experience, a leading Latin American hospitality company wanted to create a single repository of guest information for its more than 100 properties. However, each of the company’s brands was managing its guest data differently, using a variety of stand-alone systems. The sheer volume of... read more

Healthcare INS Provider Balances Data Privacy Rqmts. with Centralized Oversight

16th March 2018

A global healthcare insurance provider sought to put in place an AML compliance program that would support both their U.S. headquarters and their regional offices in 10+ countries worldwide. Strict data privacy laws in certain non-U.S. countries, especially in Asia, prevented them from developing a fully-centralized program that would ensure... read more

FinScan Delivers Confidence to F500 Insurance Firm's AML Compliance Program

16th March 2018

With the growing number and breadth of international anti-money laundering (AML) and counter-terrorist financing (CTF) regulations, a Fortune 500 diversified life insurance and financial services company sought to implement a proven compliance screening solution that would help ensure their compliance and reduce risk. read more

Guide to Intelligent GDPR Compliance

16th March 2018

Organizations around the world are scrambling to understand and comply with the new European Union (EU) General Data Protection Regulation (GDPR) which impacts not only EU companies but anyone who handles the data of EU citizens. Download this white paper to learn how to quickly and cost-effectively have the correct information to meet GDPR... read more
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12 Guidelines for Success in Data Quality Projects

16th March 2018

This white paper discusses key characteristics of data quality initiatives and provides actionable guidelines to help make your project a success. read more
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Extracting Calls from Old Call Recorders Checklist

15th March 2018

Whether you need to access old call recordings for compliance or business intelligence, this checklist lists the legacy call retrieval options available to you. read more
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IMSplus – Insurance Investment Management

15th March 2018

Company: Profile Software
The IMSplus Insurance Investment Management solution provides asset managers and investment officers in the Insurance Industry with rich functionality and the desired flexibility to professionally manage their own financial assets and closely audit the outsourced management of them. Read more:... read more
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TALKINGTECH - EDF ENERGY CASE STUDY

14th March 2018

Company: TALKINGTECH
TALKINGTECH helped EDF Energy to improve the early stage collections rate and increase the volumes of cash collected earlier in the process. read more