Benchmarking Customer Experience With Digitization In Lending

17 Mar 2017
Date submitted
17 Mar 2017
Resource type
Case study
File type
pdf PDF file (731.6K)
bob Finance, a FinTech company decided to leverage new technologies and disrupt the Swiss personal loans market. Earlier, customers with small loans had to physically visit branches even for digital financial transactions. bob Finance changed this with convenient and efficient online access to loans. The company automated their processes completely resulting in instant credit decisons and became the first Swiss company to offer “on-the-go” loan products and short duration loans.
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