Insights

FSA mobile regulations - the key challenges for financial services firms

FSA mobile regulations - the key challenges for financial services firms

14th November 2011

Company: bobsguide
Telephone calls and electronic messages have been the focus of scrutiny from the Financial Services Authority (FSA) since March 2009 - but these regulations are now due to see a significant change. The FSA’s phone recording rules will be updated on Monday 14 November to include all interactions conducted on mobile, which was exempt from the... read more
ChequeMate

ChequeMate

10th November 2011

By Adrian Stafford-Jones, managing director, Albany SoftwareAs the economy teeters on the edge of a double dip recession, government pledges to reduce red tape and make business easier for the UK’s SMEs seem increasingly critical. But given the emphasis on streamlining processes, the question has to be asked why so many organisations are still... read more
Growth in regulations increases burdens in payment operations

Growth in regulations increases burdens in payment operations

10th November 2011

Company: Accuity
By Joel Lange, payments product managerSince the emergence of software systems to screen payment messages against sanctions lists in the 1990’s there has been a constant struggle between ensuring compliance with global sanctions regimes as well as demonstrating increases in payment efficiency. While compliance departments are judged on... read more
Successful multi-channel strategies - the intelligent way to build customer loyalty

Successful multi-channel strategies - the intelligent way to build customer loyalty

10th November 2011

By Michael Diefenthaeler, Director, Product Management, Interactive Data Managed SolutionsUsers of financial websites are becoming increasingly mobile and active in social networks. To attract this new generation of customers, banks need to be present in the same channels as they are. From smartphones to social network applications - it is... read more
Escaping the walled garden

Escaping the walled garden

9th November 2011

Company: Misys
Non-traditional players are stealing the banking agenda. To stay relevant, financial services organisations need to start delivering genuinely innovative and useful services based on the best of mobile technology and social media.By Tim Tyler, solution director, Social and Mobile, MisysFor all the talk of online banking, the exciting role of mobile... read more
Why banks need flexible systems to keep their customers

Why banks need flexible systems to keep their customers

9th November 2011

Company: ACI Worldwide
By Louis Blatt, chief product officer,ACI WorldwideIf financial institutions recognise a new dawn in their payments business, they are not alone. Plenty of non-traditional players are piling into the market, wooing customers who are looking for more than reliability and a steady job. Louis Blatt, chief product officer at ACI Worldwide, looks at how... read more
Social media and banks - When are financial institutions going to the join 'the party'?

Social media and banks - When are financial institutions going to the join 'the party'?

9th November 2011

Company: bobsguide
Twitter, Facebook, YouTube, LinkedIn - as technological innovations continues, an increasing number of communication channels are appearing. And as consumers spend more of their time living online, the banking world is doing its best to keep up. Recent research by Amplicate suggests that financial institutions need to try much harder if they are to... read more
The power of concentration

The power of concentration

8th November 2011

Lori Schwartz, head of the Global Liquidity Platform, Global Treasury Solutions, Bank of America Merrill LynchFor the corporate treasurer, the abundance of information that’s available today to make cash management decisions can be a double edged sword. While accurate data is essential to implement effective cash management strategies, filtering... read more
The self-directed investor – an opportunity for the wealth management industry

The self-directed investor – an opportunity for the wealth management industry

7th November 2011

Company: Scivantage
By Joe Stensland, senior vice-president and managing director of wealth management solutions, ScivantageIn order to stay competitive in today’s tough economic environment, the wealth management industry is looking to new markets for revenue streams. The recent growth of the self-directed investor client segment has presented an opportunity.... read more
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Are cross-border payment services fit for purpose?

1st November 2011

Company: Earthport plc
By Neil Burton, director of Product Service Strategy, Earthport plcCross-border payments has become a hot topic - albeit gradually, so few people have noticed. While the press spotlight tends to focus on credit and debt, the banking industry simply would not function without its ‘underground pipework’. Transaction banking success, as with... read more