Insurance Systems Insights
25th September 2018
The payments space is heating up.
As the open banking initiative facilitates a monumental shift, new market participants are looking to disrupt in entirely new ways.
While the US and European payments landscape is awash with sexy consumer-facing paytech, few of those participants are paying attention to the vital work of the underlying... read more
18th September 2018
The mantra of the European authorities when talking about the completion of the Banking Union is that there needs to be risk reduction in the banking sector before introducing further mechanisms of risk sharing. What form of risk sharing might this take and what are the risks that banks need to reduce?
Risk sharing according to the European... read more
29th August 2018
The fragmentation of traditional insurance markets and concerns around the profitability of underwriting has led insurance providers and online comparison sites to look more to insurtech propositions.
Over recent years, firms that have attempted to replicate the success of insurance comparison sites without providing enough differentiation have... read more
23rd August 2018
Fintech startup Revolut has signalled its intent to appeal to millennials and those with interests in a crypto economy by launching a new card that offers cashback benefits in either cryptocurrencies or fiats. It’s a signal of intent seen from the fintech market aiming to take on traditional banks – many of whom are reluctant to move... read more
2nd August 2018
“It should be better known as artificially inflated,” says Fabrice Brossart, CRO of AIG, upon discussing the role that Artificial Intelligence (AI) plays within the insurance giant.
A buzzword of many years, Brossart believes that there is not enough penetration into the various sectors of AI.
Chris Gledhill, a former Lloyds... read more
1st August 2018
On July 31, the US Office of the Comptroller of the Currency announced it would begin accepting national charter applications from fintech firms, granting them federal rather than state oversight for the first time.
The impact could be seismic for financial service providers in the country.
For fintech and online lenders, it should come as... read more
31st July 2018
This article updates Six stages to a robust operational risk framework, written by Richard Pike in September 2011. It explains how a financial services company can create and implement a stable and manageable framework for risk management.
1. Risk identification
In this section in the previous article I talked about the process of... read more
30th July 2018
Since the advent of the digital wave, financial institutions have been focusing on user experience and personalization as a means to stay ahead of competition and drive revenue growth. For any financial institution, quality of customer insights serve as success factors across two key areas:
1. Creating an exceptional Omni channel customer... read more
26th July 2018
In the shadow of the credit crunch, Generation Millennial - born 1980-1995 - learned a valuable lesson, according to Christer Holloman, CEO of retail finance fintech, Divido.
The retail finance industry, now standing at half a trillion dollars, has traditionally been dominated by a minority of large incumbents Hitachi Capital and Barclays,... read more
18th July 2018
Client service is so integral to the DNA of some companies that they are renowned and revered for their service excellence. Online retailer Zappos, Nordstrom department store and sports outfitter REI come to mind, as does Rackspace, which has gone so far as to brand its “results-obsessed customer service” as Fanatical Support.
Yet,... read more