Insurance Systems Insights

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4 ways AI neural networks will disrupt banking

2nd August 2018

Company: bobsguide
“It should be better known as artificially inflated,” says Fabrice Brossart, CRO of AIG, upon discussing the role that Artificial Intelligence (AI) plays within the insurance giant. A buzzword of many years, Brossart believes that there is not enough penetration into the various sectors of AI. Chris Gledhill, a former Lloyds... read more
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US fintech charter: banks to get on the defensive?

1st August 2018

Company: bobsguide
On July 31, the US Office of the Comptroller of the Currency announced it would begin accepting national charter applications from fintech firms, granting them federal rather than state oversight for the first time. The impact could be seismic for financial service providers in the country. For fintech and online lenders, it should come as... read more
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How to develop a robust risk management framework

31st July 2018

This article updates Six stages to a robust operational risk framework, written by Richard Pike in September 2011. It explains how a financial services company can create and implement a stable and manageable framework for risk management. 1. Risk identification In this section in the previous article I talked about the process of... read more
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Marketing in the era of GDPR

30th July 2018

Since the advent of the digital wave, financial institutions have been focusing on user experience and personalization as a means to stay ahead of competition and drive revenue growth. For any financial institution, quality of customer insights serve as success factors across two key areas: 1. Creating an exceptional Omni channel customer... read more
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Netflixification: the rise of millennial pay-by-finance

26th July 2018

Company: bobsguide
In the shadow of the credit crunch, Generation Millennial - born 1980-1995 - learned a valuable lesson, according to Christer Holloman, CEO of retail finance fintech, Divido. The retail finance industry, now standing at half a trillion dollars, has traditionally been dominated by a minority of large incumbents Hitachi Capital and Barclays,... read more
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Client service: where the rubber meets the road

18th July 2018

Company: FundCount
Client service is so integral to the DNA of some companies that they are renowned and revered for their service excellence. Online retailer Zappos, Nordstrom department store and sports outfitter REI come to mind, as does Rackspace, which has gone so far as to brand its “results-obsessed customer service” as Fanatical Support. Yet,... read more
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The modern mainframe – a platform for the digital age?

9th July 2018

Company: Micro Focus
When we take money out of an ATM, open a new bank account, get a new car insurance quote online, or simply check our account balance on a mobile device, a mainframe somewhere is handling the request. Mainframes are the bedrock of the financial services industry. According to a study by BMC, over two-thirds of the mainframe community are now... read more
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Skills shortage tops fear rankings for financial services

27th June 2018

Company: bobsguide
New research indicates that 49% of financial services leaders rank finding the necessary talents and skills as their number one concern. The research, carried out by Robert Half further reinforces similar reports that financial services is fast approaching a skills shortage crisis. One such report from Innovate Finance projects a workforce... read more
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Asian payment trends: insights into doing business in the world’s biggest market

18th June 2018

Company: ECommPay
In pursuit of reducing financial friction, banks and complementary service providers have begun to collaborate amongst themselves, as well as with external technology companies, on a global scale, to offer a seamless customer journey. In some cases, it is the external technology companies themselves who diversify, seeking new opportunities by... read more