Insurance Systems Insights
18th June 2018
In pursuit of reducing financial friction, banks and complementary service providers have begun to collaborate amongst themselves, as well as with external technology companies, on a global scale, to offer a seamless customer journey. In some cases, it is the external technology companies themselves who diversify, seeking new opportunities by... read more
8th June 2018
In the new economy, the endgame for financial services is becoming clearer. Accessibility will be the norm, the app store is the new high street and the financial app the vehicle that will deliver a financial future in which Open Banking will become the norm for all.
‘Changing consumer habits’ are both a demand for change, and a... read more
21st May 2018
There are 1583 cryptocurrencies listed on coinmarketcap.com. That is more than all the different types of fiat currencies in the world. The question many people ask is, why are there so many of them? Just nine years ago, there was only Bitcoin. Now we have a cryptocurrency in virtually every sector of the economy.
All these... read more
14th May 2018
Do you get that sinking feeling when the CASS audit is approaching? Are you uneasy about loose ends? Do you think ‘oh no not again’?
Here we are 10 years on from the financial crisis, the subsequent collapse of Lehman Brothers and the focus on CASS has not waned – in fact it remains high on the regulatory agenda.
Why is this... read more
11th May 2018
For years, auditors have used interviews and workshops to conduct successful company assessments. As more businesses become digitised, auditors need to blend traditional techniques with a more data-led approach. In the face of higher expectations for accuracy, internal departments need to take note: big data is changing the way organisations... read more
1st May 2018
The chief risk officer role is crucial at any modern organisation, perhaps especially so at a multinational insurance organisation where risk on the books and in the system are constantly re-evaluated.
Here, AIG Europe’s CRO Fabrice Brossart spoke with bobsguide on assessing this year’s major events, and what the firm is doing about... read more
27th April 2018
With the convergence of machine learning and growth in popularity of customer-centric approaches driven by the wider financial industry, chatbots have naturally popped up as a cost-effective and user-friendly bridge with customers, both old and young according to the ‘2018 state of chatbots report’. But not everyone is doing them... read more
26th April 2018
Across the world, regulators are struggling to put together constructive policies around the world’s newest financial and technological tool. Distributed ledger technology (DLT) has become synonymous with the cryptocurrency market – which in itself has evolved significantly over the past twelve months with major exchanges now offering... read more
16th March 2018
Over the last few years the financial services sector has made significant improvements in the decisions it makes that affect customers. The major fines that resulted in big newspaper headlines a decade ago have dwindled, but at the same time customers still lack trust. A YouGov poll last year found that more than half of British consumers (55%)... read more